Outpatient Service Rep III PRN

Sarasota Memorial Health Care System; Venice Groves (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Sarasota Memorial Health Care System is seeking a professional to support its Urgent Care Center_So Venice. The role greets patients, verifies information, obtains authorizations, answers calls, and coordinates with insurers and providers.

You will handle payments, schedule visits, and maintain confidentiality while delivering outstanding service. Minimum two years in customer service is required; college or vocational training is preferred.

Qualifications

• Minimum two years of customer service experience.
• College or vocational training preferred.
• Typing 30–40 wpm preferred.
• Familiarity with medical terminology and payer processes preferred.
• Strong interpersonal and communication skills.

Responsibilities

• Greets patients and collects complete and accurate financial and insurance information.
• Verifies required authorizations as needed.
• Answers telephone and routes calls to appropriate party.
• Acts as liaison between the facility, physician, insurance company and other healthcare agencies.
• Handles collections of monies from patients at registration.
• Schedules patient appointments and procedures.
• Verifies pain management benefits and insurance coverage; obtains authorization for visits/procedures.
• Capable of supervising in absence of office manager.
• Delivers excellent customer service.

Skills

Customer service

Telephone etiquette

Medical terminology

Payer knowledge

Multitasking

Communication

Education

High School Diploma or GED

Tools

Windows-based programs

MS Office

Job description

Department

Urgent Care Center_So Venice

Job Summary

Greets patients and conducts his/her daily interactions in a way which demonstrates a positive organizational attitude modeling the organization’s mission, vision, and values. Professionally interviews patients obtaining complete and accurate financial and insurance information. Verifies required authorizations as needed. Professionally answers the telephone and routes call to the appropriate party. Acts as a liaison between the facility, physician, insurance company and other healthcare agencies. Handles collections of monies from patients at the time of registration. Observes strict confidentiality in dealing with patients and patient information. Schedules patient appointments and procedures. Verifies pain management benefits, insurance coverage, and obtains authorization for all visits and/or special procedures for Sarasota Memorial Healthcare Systems. Capable of assuming supervisory role in absence of office manager. Excels in customer service.

Required Qualifications

• Require a minimum of two (2) year’s of experience in a customer service setting.

Preferred Qualifications

• Prefer previous college or vocational training.
• Prefer the ability to type 30-40 wpm.
• Prefer knowledge of medical terminology and third party payers, and computer literacy with windows based programs.
• Prefer the ability to: establish and maintain effective working relationships; meet and communicate with the public in a courteous and professional manner, and handle difficult customers or situations.
• Prefer the ability to function in multiple tasks, prioritize duties and demonstrate initiative and self-direction.

Mandatory Education

• HS EQ: High School Diploma, GED or Certificate

Preferred License and Certs

Our urgent care centers are open 7 days a week, 8am-8pm. Evenings, weekends and holidays are required. Additionally, shifts can vary from 8 hour shifts to 10 and 12 hour shifts. Flexibility to work at all 7 of our urgent care locations is also required, however schedule location preferences will be taken into consideration.

Employment Screening Requirements

As part of Sarasota Memorial Health Care System’s commitment to keeping people safe, all individuals providing care to vulnerable populations are required to undergo background screening through The Florida Care Provider Background Screening Clearinghouse. https://info.flclearinghouse.com/