Outpatient Patient Service Representative, Same Day Ortho (Full Time)

Benefis Health System; Great Falls (MT); On-site; USD 21,000 - 30,000; Full time

Job summary

Benefis Health System in Great Falls, MT, is seeking a patient-focused medical office customer service specialist. The role demands accurate handling of billing and scheduling duties in a fast-paced clinic setting.

Requirements include a high school diploma or equivalent, at least two years of medical office experience, and completion of medical terminology within 30 days plus the Clarivate Patient Access II Education Packet within 3 months. Wage starts at $18.64 per hour and is non-exempt.

Qualifications

• High school diploma or equivalent required.
• Completion of medical terminology course within 30 days of hire.
• Two years of medical office experience preferred.
• Experience with health insurance and patient billing preferred.
• Completion of Clarivate Patient Access II Education Packet within 3 months.

Responsibilities

• Provide customer service in a medical office setting.
• Handle pressure to meet deadlines and adapt to changing situations.
• Follow regulations and Benefis policies; perform assigned duties.

Skills

Customer service

Pressure management

People skills

Conflict resolution

Education

High School diploma or equivalent

Medical terminology course

2+ years medical office experience

Understanding of health insurance billing

Job description

Benefis is one of Montana’s largest and premier health systems, and we are committed to providing excellent care for all, healing body, mind, and spirit. At Benefis, we work hard to support our employees in every aspect of their careers by offering outstanding benefits and compensation, state-of-the‑art facilities, and multiple growth opportunities. The only thing missing is you!

Performs customer service functions in the medical office setting.

Demonstrates the ability to deal with pressure to meet deadlines, to be accurate, and to handle constantly changing situations. Demonstrates the ability to deal with a variety of people, deal with stressful situations, and handle conflict.

Will perform all job duties or job tasks as assigned. Will follow and adhere to all requirements, regulations and procedures of any licensing board or agency. Must comply with all Benefis Health system organization policies and procedures.

Education/License/Experience Requirements:

• High School Graduate or Equivalent
• Minimum of two (2) years medical office experience preferred.
• Previous experience with health insurance and patient billing preferred.
• Completion of medical terminology course required within 30 days of hire/transfer.
• Completion of Clarivate Patient Access II Education Packet within 3 months of hire/transfer.

Exemption Wage

Non-Exempt

Starting Wage

$18.64/hourly

Actual offered wage is based on applicable experience