Outpatient Operations Support Specialist

SummitStone Health Partners; Fort Collins (CO); On-site; USD 42,000 - 59,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Mental health resources

Disability insurance

Paid time off (PTO)

Paid sick leave

Voluntary benefits

403(b) retirement plan with employer-m

Job summary

SummitStone Health Partners in Fort Collins, CO, is hiring an Operations Support Specialist - Outpatient to provide critical operational support within a fast-paced clinical setting. You will assist with check-ins, payments, and insurance verification while collaborating with clinicians and operations staff.

The role requires at least one year in customer service, a high school diploma or GED, and may involve travel between clinic locations.

Qualifications

• High school diploma or completion of G.E.D. required.
• At least one year of experience in customer service or a client facing position required.

Responsibilities

• Delivers exceptional customer service and support to clients, staff, partners, and vendors.
• Greet clients, check them in for appointments, assist with paperwork, and collect payments as needed.
• Initiates crisis response protocols when clients present with urgent clinical needs and de-escalates situations.
• Collaborates with clinical, medical, and operations teams to improve workflows and efficiency.
• Verifies client insurance coverage and applies benefits to patient accounts.
• Communicates clearly via email, phone, EMR, and in-person with internal and external colleagues.
• Supports onboarding of new team members through knowledge sharing and shadowing.

Skills

Customer service

Communication

CPI de-escalation

Team collaboration

Education

High school diploma or GED

Tools

EMR software

Job description

SummitStone Health Partners in Fort Collins, CO, is hiring an Operations Support Specialist - Outpatient to provide critical operational support within a fast-paced clinical setting. You will assist with check-ins, payments, and insurance verification while collaborating with clinicians and operations staff.

The role requires at least one year in customer service, a high school diploma or GED, and may involve travel between clinic locations.