Operations Support Specialist

CL 49247cb0 89de 4158 847d c6b3d6400385; Fort Collins (CO); On-site; USD 42,000 - 59,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Mental health resources

PT0 and personal leave based on status

HFWA compliant sick leave

403(b) with employer match

Job summary

SummitStone Health Partners in Fort Collins, CO is hiring an Operations Support Specialist - Outpatient. The role spans frontend client services, billing support, and triage coordination in a fast-paced clinical setting.

Responsibilities include greeting clients, processing intake and payments, crisis response with CPI techniques, and cross-team collaboration to improve clinic efficiency. A valid CO license and CPR/First Aid may be required at some locations.

Qualifications

• Minimum of 1 year in customer service or client-facing role.
• Experience in healthcare or behavioral health operations is preferred.
• Bilingual/bi-cultural abilities are a plus.

Responsibilities

• Provide exceptional service to clients, staff, partners and vendors.
• Greet clients, assist with intake, collect payments as needed.
• Initiate crisis response protocols and participate in triage processes.
• Collaborate with clinical, medical and operations teams to improve workflows.
• Verify insurance coverage and apply benefits to patient accounts.
• Communicate via email, phone, EMR, and in person with stakeholders.
• Support onboarding through shadowing and training of new staff.

Skills

Customer service

Client-facing

CPI crisis intervention

Team collaboration

Documentation

Insurance processing

Education

High school diploma or GED

Tools

EMR systems

Job description

Operations Support Specialist - Outpatient

• Salary Range: $20.40 to $28.56 per hour, based on relevant years of experience
• Location: Fort Collins, CO
• Status: Full time, 40 hours per week

The salary range for this position is SummitStone’s good faith belief and reasonable estimate of the range of possible compensation for this position at the time of the posting. SummitStone may ultimately offer more or less than the posted range. The compensation offered to the successful applicant may vary based on factors including the applicant’s education, training, skills, experiences, and other job-related information and how relevant those are to SummitStone’s needs, aspirations, organizational priorities, and the evolving needs and delivery of services to the community that it serves.

Role Overview:

Responsible for providing support to SummitStone clients and team members while performing a broad range of operational duties in a fast-paced, clinical, and medical setting. This position can be located at any one of our SummitStone clinic locations and may be required to provide support at different locations on an as needed basis. This role will also be required to provide support to in-person, hybrid, and community-based teams.

Essential Duties:

• Delivers exceptional customer service and support to clients, SummitStone staff, community partners, and vendors in a professional, inclusive, and compassionate manner.
• Greets clients, checks them in for appointments, assists with paperwork, and collects payments as needed.
• Initiates crisis response protocols when clients present with urgent clinical needs, utilizing CPI techniques to de-escalate situations. Actively participates in assigned triage processes.
• Collaborates effectively with clinical, medical, and operations teams to enhance clinic efficiency and identify opportunities for improved workflows and functionality.
• Verifies client insurance coverage and ensures accurate application of benefits to patient accounts.
• Communicates clearly and professionally via email, phone, electronic medical records, and in-person interactions with both internal and external colleagues.
• Supports onboarding of new team members by sharing workflow knowledge and providing shadowing and training opportunities.

Minimum Qualifications:

• High school diploma or completion of G.E.D. required.
• At least one year of experience in customer service or a client facing position required.

Licenses and Certifications:

• Valid Colorado driver’s license or ability to obtain within 30 days of hire and a clean driving record required.
• CPR and First Aid certifications may be required at some locations.

Preferred Qualifications:

• Experience in a related position in a healthcare or in behavioral healthcare operations preferred.
• Experience with high acuity care, highly desirable.
• Bilingual/bi-cultural preferred.

SummitStone will take into consideration a combination of an applicant’s education, training, skills, experiences, and other job-related information and how relevant those are to SummitStone’s needs, aspirations, organizational priorities, and the evolving needs and delivery of services to the community that it serves. The position posting describes the minimum and preferred qualifications for position and, beyond those, the candidate is responsible for making a compelling case in support of their application.

At SummitStone Health Partners, we strive to foster trust, empower recovery, and inspire hope to strengthen and enrich our Northern Colorado community.

We need your help to make this vision a reality.

We are committed to fostering a diverse and inclusive environment where everyone can be their authentic self. We actively seek team members with a variety of backgrounds, identities, and experiences, and we honor the whole self—embracing differences in race, ethnicity, ability, age, gender, sexual orientation, spiritual beliefs, socioeconomic status, language, and the many intersections of identity. We invite everyone to be part of our journey and proudly serve as an equal opportunity employer.

Please visit summitstone.org for more information about who we are.

Total Rewards

At SummitStone Health Partners, we are proud to offer a comprehensive and competitive benefits package designed to support the well-being of our team members. Eligibility and pro-rated benefit levels are based on FTE (full-time equivalent) status.

Below are some of the benefits we offer:

• Medical, dental, and vision coverage — including options for eligible dependents
• Mental health and wellness resources
• Short-term and long-term disability insurances
• Paid time off (PTO): Accrued vacation and personal leave based on FTE status and length of service
• Paid Sick Leave: Provided in accordance with the Colorado Healthy Families and Workplaces Act (HFWA)
• A range of voluntary benefits available to all employees
• 403(b) retirement plan with employer matching contributions

Health & Safety Requirement

All employees are required to receive an annual flu vaccination or have an approved exemption in place and wear a mask during flu season.

Reach Out

SummitStone will provide persons with disabilities reasonable accommodations. If reasonable accommodation is needed to participate in the job application or selection process, please let your recruiter know.

Questions? Please email us at [e-mail].