Outpatient Navigator

Cross Creek Hospital Together with Ascension Seton; Austin (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Cross Creek Hospital Together with Ascension Seton is seeking an Outpatient Navigator to guide patients transitioning from inpatient behavioral health care into PHP/IOP or community services. You will coordinate referrals, educate families, and support discharge planning to improve continuity of care.

You will work with multiple hospital departments to confirm suitability, secure authorizations, and monitor patient engagement, aiming to reduce readmissions and strengthen care transitions within

Qualifications

• High school diploma or equivalent required.
• Bachelor’s degree in a social services-related field strongly preferred.
• Minimum of 2 years in behavioral healthcare setting (e.g., acute psychiatric hospital).

Responsibilities

• Own the full step down process—from patient identification to program admission.
• Meet every eligible inpatient and review open direct admission inquiries to facilitate referrals to outpatient.
• Educate patients and families on the value of continued care post-discharge and highlights of the hospital’s program (specialized tracks, support to address barriers to access such as transportation).
• Maintain multiple in-person check-ins during patient’s inpatient stay, including 1:1 discussions, facilitation of inpatient transitions/discharge groups, and participation in treatment team.
• Support patients with outpatient orientation/program introduction, including completion of required admissions documentation and consent forms, and introductions to PHP/IOP leaders and therapists.
• Partner with other hospital departments to facilitate step-downs, including clinical services to confirm clinical appropriateness for outpatient and include outpatient in treatment plans.
• Business office for benefits verification and copay clarifications.
• Utilization Review/Management to secure necessary authorizations and ongoing UM support as needed.
• Business development and marketing for support to convey outpatient value proposition and key messages for patient engagement.
• Outpatient Services to ensure capacity, program compatibility, and mutual awareness of discharge dates.
• Participate in daily flash meetings to review emerging step down candidates and report on PHP/IOP attendance.

Skills

Patient Engagement

Referral Coordination

Discharge Planning

Education & Support

Interdepartmental Collaboration

Education

High school diploma or equivalent

Bachelor’s degree in social services-related field preferred

Minimum 2 years in behavioral healthcare

Job description

Purpose Statement

The Outpatient Navigator supports continuity of care by guiding eligible patients transitioning from inpatient or residential behavioral health treatment into Partial Hospitalization (PHP), Intensive Outpatient Programming (IOP), or other community-based services. This role ensures timely , informed referrals; facilitates coordination among inpatient and outpatient departments; and provides education and support to patients and families regarding post-discharge services. With a deep understanding of levels of care, discharge workflows, and what differentiates Acadia’s outpatient programs, the Outpatient Navigator plays a vital role in increasing step-down engagement, reducing readmissions, and strengthening care transitions. The Outpatient Navigator may also help facilitate direct admissions to PHP/IOP programs.

Overview

The Outpatient Navigator supports continuity of care by guiding eligible patients transitioning from inpatient or residential behavioral health treatment into Partial Hospitalization (PHP), Intensive Outpatient Programming (IOP), or other community-based services. This role ensures timely , informed referrals; facilitates coordination among inpatient and outpatient departments; and provides education and support to patients and families regarding post-discharge services. With a deep understanding of levels of care, discharge workflows, and what differentiates Acadia’s outpatient programs, the Outpatient Navigator plays a vital role in increasing step-down engagement, reducing readmissions, and strengthening care transitions. The Outpatient Navigator may also help facilitate direct admissions to PHP/IOP programs.

Responsibilities

ESSENTIAL FUNCTIONS

Patient Engagement and Referral Coordination

• Own the full step down process—from patient identification to program admission
• Meet every eligible in patient and review open direct admission inquiries to facilitate referrals to outpatient
• Educate patients and families on the value of continued care post-discharge and highlights of the hospital’s program (specialized tracks, support to address barriers to access such as transportation, etc.)
• M aintain multiple in-person check-ins during patient’s inpatient stay , including 1:1 discussions , facilitation of inpatient transitions /discharge groups, and participation in treatment team
• Support patients with outpatient orientation/program introduction, including completion of required admissions documentation and consent forms, and introductions to PHP/IOP leaders and therapists

Internal Team Collaboration and Communication

• Partner with other hospital departments to facilitate step-downs, including :
• Clinical services to confirm clinical appropriateness for outpatient and include outpatient in treatment plans
• Business o ffice (BO) for benefits verification and copay clarifications
• Utilization Review /Management (UM) to secure necessary authorizations . Support with ongoing UM, as needed, including, but not limited to pre-certifications, renewal authorizations, denial appeals, and tracking days remaining .
• Business development and marketing for support to convey outpatient value proposition and key messages for patient engagement
• Outpatient Services to ensure capacity , program compatibility, and mutual awareness of discharge dates
• Participate in daily flash meetings to review emerging step down candidates , rationale for discharges not stepped down, and report out on day one PHP/IOP attendance for prior day’s step-downs

Performance Monitoring and Continuous Improvement

• Track step-down admissions and conversion rate and trends over time
• Identify barriers/opportunities to further enhance patient engagement and reduce readmissions
• Report weekly progress to facility CEO, COO , and Director of Outpatient Services

Qualifications

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS

Required

• High school diploma or equivalent required. Bachelor’s degree in social services-related field strongly preferred .
• M inimum of 2 years in behavioral healthcare setting (e.g., acute psychiatric hospital)

Preferred

• Licensed or license-eligible clinician (e.g., LCSW, LPC, LMHC , LMFT )
• Peer support specialist certification
• Experience with PHP an d IOP levels of care , discharge planning, and/or utilization review

We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.