Outpatient LPN: Care Coordinator & Wellness Champion

TriHealth; Cincinnati (OH); On-site; USD 50,000 - 71,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Tuition reimbursement

Paid time off

Job summary

TriHealth is seeking an LPN for an outpatient Medical Home role focused on coordinating patient care, pre-visit planning, and effective communication with care team. The LPN will manage MyChart messages and assist in transitions of care within a primary care setting.

This role requires clinical skills, strong customer service, and teamwork to support patient satisfaction and outcomes in a physician practice environment.

Qualifications

• Graduate of an approved healthcare program.
• Healthcare clinical experience preferred in physician practice or related field.
• Equivalent experience accepted in lieu of degree.
• Basic Life Support (BLS) and Cardiopulmonary Resuscitation (CPR).
• Knowledge of medical office flow and front office tasks.
• Ability to make quick decisions based on consequences.
• Knowledge of EMR.
• Practice management software and medical coding/billing encouraged.
• 3-4 years experience in clinical healthcare.

Responsibilities

• Coordinates primary care rooming, clinical procedures, and both adult and pediatric patient care, including immunizations, venipuncture, point‑of‑care testing, and retinal imaging.
• Follows scheduling decision trees, protocols, and policies while ensuring proper use of clinical equipment.
• Documents all aspects of care accurately, including clinical calls, rooming questions, procedures, orders, prescriptions, pharmacy coordination, and workflow tasks; manages MyChart and patient messages in a timely manner.
• Participates in patient‑centered medical home activities by reviewing charts for gaps in care, supporting outreach, completing pre‑visit planning, attending daily huddles, and promoting wellness and prevention.
• Applies knowledge of population health and value‑based care, using quality metrics for wellness and chronic disease management, identifying at‑risk patients, and completing required training.
• Supports longitudinal patient care through post‑ED and post‑inpatient outreach, thorough documentation, and collaboration with RNs, Social Workers, CHWs, and pharmacists; provides basic community resource guidance.
• Educates and coaches patients on wellness and chronic disease management, helping facilitate follow‑up appointments, referrals, and ongoing care coordination.

Skills

Clinical care

Communication

Customer service

Teamwork

Education

Healthcare program graduate

Equivalent experience accepted

Tools

EMR software

Practice management software

Medical coding/billing

Job description

TriHealth is seeking an LPN for an outpatient Medical Home role focused on coordinating patient care, pre-visit planning, and effective communication with care team. The LPN will manage MyChart messages and assist in transitions of care within a primary care setting.

This role requires clinical skills, strong customer service, and teamwork to support patient satisfaction and outcomes in a physician practice environment.