Outpatient Intake Coordinator

New Dawn Treatment Centers; Citrus Heights (CA); On-site; USD 40,000 - 55,000; Full time

Job summary

New Dawn Treatment Centers in Citrus Heights, CA is seeking an Outpatient Intake Coordinator to enhance our mission in mental health and addiction treatment. Your role will involve providing compassionate support and ensuring seamless intake processes while collaborating with clients and staff.

The ideal candidate should possess relevant certifications and a high school diploma, with a preference for healthcare experience. Join us in making a transformative impact on those seeking recovery!

Qualifications

• Current RADT, SUDRC, CADC or SUDCC is required.
• One or more years' experience in healthcare preferred.
• Experience in a high-volume call center preferred.

Responsibilities

• Maintain a positive therapeutic environment.
• Complete client intakes across all IOP sites.
• Enroll clients in VISTA.
• Send regular VISTA audit reports to counselors.
• Monitor UAs and notify counselors for testing.
• Conduct utilization reviews as needed.
• Order and manage program supplies.
• Assist with insurance authorizations as needed.
• Collect payments and organize payment plans.
• Ensure client balances are paid in full before discharge.

Skills

Excellent written and oral communication skills

Strong organizational skills with superior attention to detail

Ability to work well and quickly under pressure

Education

High school diploma or GED

Job description

Company Overview

New Dawn Treatment Center has been a cornerstone of mental health and addiction treatment in Sacramento, CA for over 30 years. Our mission is to provide evidence-based treatment with a person-centered approach, ensuring every client experiences transformative care.

Summary

We are seeking a dedicated Outpatient Intake Coordinator to join our team at New Dawn Treatment Center. In this pivotal role, you will contribute to our mission by providing compassionate support and effective therapeutic interventions to individuals seeking recovery. Your expertise will play a vital role in enhancing the lives of those we serve.

Responsibilities

• Maintains a positive therapeutic environment.
• Complete client intakes across all IOP sites.
• Enroll clients in VISTA.
• Send regular VISTA audit reports to counselors indicating which clients need follow-up.
• Monitor UAs and notify counselors via email when clients are due for testing.
• Conduct utilization reviews as needed.
• Order and manage program supplies to support daily operations.
• Assist with insurance authorizations as needed.
• Collects payments, organizes and creates payment plans in EMR and tracks payments by following payment plan approval process.
• Ensure client balances are paid in full before discharge, unless an approved payment plan is in place.
• Other duties as assigned.

Qualifications

• Current RADT, SUDRC, CADC or SUDCC is required.
• High school diploma or GED.
• One or more years' experience in healthcare preferred.
• Experience in a high-volume call center preferred.
• Knowledge of community resources.
• Must have a current TB test or chest x-ray.
• Excellent written and oral communication skills.
• Ability to work well and quickly under pressure both individually and as part of a team.
• Excellent project management skills to consistently meet deadlines.
• Strong organizational skills with superior attention to detail.
• Excellent interpersonal skills.

Call to Action

If you are passionate about making a difference in the lives of individuals on their journey to recovery, we invite you to apply and become part of our dedicated team at New Dawn Treatment Center!