CLINICAL CARE COORDINATOR

Universal Health Services, Inc.; San Francisco (CA); On-site; USD 55,000 - 85,000; Full time

Job summary

Universal Health Services, Inc. is looking for a Clinical Care Coordinator for their Foundations San Francisco Intensive Outpatient Program. This role involves overseeing client admissions, ensuring best practices in treatment, and maintaining accurate client records. Candidates should have experience with case management, dual diagnoses, and must hold RADC, CADC, CATC, or SUDCC certifications. Proficiency in Microsoft Office and health record systems is essential. This position is based in San Francisco, within a supportive urban environment that addresses addiction and mental health issues.

Qualifications

• Experience working with dually diagnosed populations is a must.
• Case management experience is required.
• RADC, CADC, CATC, or SUDCC certification is mandatory.
• Licensure/license eligibility is preferred.

Responsibilities

• Oversee smooth and expedient admissions process for clients.
• Ensure compliance of client medical records with regulations.
• Explain insurance information to clients.

Skills

Experience with dually diagnosed populations

Case management experience

Typing 35+ WPM

Proficiency in Microsoft Office

Education

High School Diploma or GED

Associate or Bachelor's Degree (preferred)

Tools

Electronic health records software

Billing software (MS4)

Online scheduling system (TimeTap)

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Responsibilities

Foundations San Francisco Intensive Outpatient Program (IOP) is looking for a dynamic and talented ClinicalCare Coordinator. Located in the heart of the Embarcadero district, Foundations San Francisco offers comprehensive, integrated outpatient treatment in a convenient urban setting. Flexible daytime and evening programs address addiction and mental health issues in a supportive atmosphere.

The Clinical Care Coordinator tracks clients from the intake call through the admissions process and episode of care including general oversight of case management, aftercare planning, and discharge. The position provides primary interfacing with referents, family members, and the clinical team. Incumbent works closely with the Director to ensure smooth day-to-day operations and may fill in as group facilitator or assessor when necessary. Incumbent represents the facility as dictated by the company’s policies and procedures and under the direct supervision of the Director of Outpatient Services; also works closely with the Director of Business Development.

Key responsibilities include:

• Responsible for smooth and expedient admission of clients into the facility and ensures treatment is aligned with best practices and standards of care.
• Charts appropriately and timely to client medical records to ensure compliance with regulations and accuracy of records.
• Provides general explanation of insurance information to clients.

Qualifications

Position Requirements

• Education: High School Diploma or GED with associate degree or bachelor’s degree strongly preferred.
• RADC, CADC, CATC, or SUDCC required.
• Experience: experience working with dually diagnosed populations; case management experience; experience in verifying and providing utilization reviews with insurance providers.
• Licensure: licensure/license eligibility preferred.
• Computer/Software programs: type 35+ WPM; able to navigate multiple information systems including client demographics in electronic health records (Tier & Athena); interfacing with billing software (MS4); managing online scheduling system (TimeTap); tracking authorizations (Midas); proficient in Microsoft Windows and Office®, specifically Word®, Excel® and Outlook®.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.