Outpatient Front Desk Assistant – GYN Office

Orlando Health; Orlando (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Orlando Health is seeking a Front Office Assistant to support ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under supervision.

Responsibilities include scheduling appointments, obtaining demographic and insurance information, processing medical records requests, and ensuring compliance with policies while delivering a positive patient experience.

Qualifications

• Six (6) months experience in a clerical office, or general business, and/or customer service setting.

Responsibilities

• Schedules patient appointments according to practice protocols and patient preference.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres and assures compliance with Orlando Health and OHPE policy, procedures, and value statements.
• Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrates a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists billing service as requested.

Skills

Customer service

Clerical work

Telephone etiquette

Education

High School diploma or equivalent

Tools

Office equipment

Job description

Orlando Health is seeking a Front Office Assistant to support ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under supervision.

Responsibilities include scheduling appointments, obtaining demographic and insurance information, processing medical records requests, and ensuring compliance with policies while delivering a positive patient experience.