Front Office Assistant

Florida Medical Clinic Orlando Health; Petersburg (AK); On-site; USD 36,000 - 48,000; Full time

Job summary

Orlando Health is seeking a Front Office Assistant to support ambulatory/physician office operations. You will handle patient registration, phone coverage, appointment scheduling, and referrals under supervision.

The role requires accuracy in collecting demographics and insurance data, processing medical records requests, and maintaining compliance with policies. A friendly, professional demeanor and reliable attendance are essential.

Qualifications

• Six months of clerical or customer service experience.
• High School diploma or equivalent.
• Ability to register patients and schedule appointments.
• Basic computer skills.

Responsibilities

• Schedules patient appointments according to practice scheduling protocols and patient preferences.
• Obtains accurate patient demographic and insurance information.
• Processes requests for medical records per policy.
• Adheres to Orlando Health policies and values.
• Operates office equipment and answers telephone calls appropriately.
• Contributes to patient satisfaction and quality of service.
• Maintains regular attendance per policy.
• Ensures compliance with all policies.

Skills

Clerical experience

Customer service

Scheduling

Data entry

Office software

Education

High School diploma or equivalent

Job description

Position Summary

Summary

The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Responsibilities

Essential Functions

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
• Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists billing service as requested.

Qualifications

Education/Training

• High School graduate or equivalent.

Licensure/Certification

• None.

Experience

• Six (6) months experience in a clerical office, or general business, and/or customer service setting