Outpatient Services Coordinator

Oceans Healthcare; Opelousas (LA); On-site; USD 38,000 - 46,000; Full time

Job summary

Oceans Behavioral Hospital Opelousas is seeking an Outpatient Services Coordinator to provide administrative and operational support for the outpatient clinic, ensuring smooth day-to-day operations and coordinating with clinic staff and leadership.

The role includes scheduling, documentation, and coordination with various stakeholders, with requirements including a high school diploma and 1–2 years of healthcare administrative experience.

Qualifications

• Strong verbal and written communication skills required.
• Organized, flexible and responsible with ability to manage multiple tasks.
• Proficient in Microsoft Office products.
• Ability to work tactfully with internal and external customers.
• Demonstrates cultural sensitivity and organizational knowledge.
• Completion of BLS certification and Oceans-approved de-escalation training.

Responsibilities

• Performs a wide variety of administrative and operational duties for daily outpatient clinic operations.
• Facilitates communication between the Director of Outpatient Services, clinic staff and leadership.
• Supports routine administrative projects and conducts research/analysis as needed.
• Provides follow-up on assignments from Director or leadership.
• Performs complex administrative work requiring independent judgment.
• Completes assignments accurately, timely, and within guidelines.
• Contributes to Performance Improvement initiatives.
• Other duties including patient-facing responsibilities as assigned.

Skills

Verbal communication

Written communication

Microsoft Office

Organizational skills

Customer service

De-escalation training

Education

High school diploma or equivalent

Bachelor’s degree in behavioral health, business administration, or related field preferred

Tools

Microsoft Office

Job description

At Oceans Behavioral Hospital Opelousas, healing is our focus. We are passionate about helping adults and seniors manage the challenges associated with anxiety, depression and other mental health issues. Utilizing proven, innovative and progressive therapies, our qualified professionals strive to promote long-term wellness through a range of inpatient and outpatient psychiatric counseling and treatment options.

The Outpatient Services Coordinator provides administrative and operational support for the outpatient clinic, which may include patient-facing activities, scheduling, documentation, and coordination with clinic staff and leadership. This position ensures the smooth day-to-day operation of the clinic and supports administrative initiatives as needed.

Essential Functions

• Performs a wide variety of administrative and operational duties as required for the daily operation of the outpatient facility, which may include patient-facing activities.
• Facilitates communication between the Director of Outpatient Services, clinic staff, and key management personnel.
• Supports routine administrative projects and initiatives for the Director of Outpatient Services, including research and analysis as needed.
• Provides follow-up on assignments given to staff by the Director of Outpatient Services or facility leadership.
• Performs specialized and complex administrative work requiring the use of independent judgment.
• Completes assignments accurately, in a timely manner, and within established procedural guidelines.
• Contributes to Performance Improvement initiatives as requested.
• Performs other related duties as assigned, which may include operational or patient-facing responsibilities.

Requirements

Educational/Experience Requirements

• High school diploma or equivalent required. Bachelor’s degree in behavioral health, business administration, or related field preferred.
• Minimum of 1-2 years of office-based administrative experience, preferably in a healthcare or outpatient clinic setting.
• Knowledge of healthcare operations, insurance verification, or medical terminology preferred.

Qualifications/Skills

• Strong verbal and written skills.
• Must be well organized, flexible, and responsible.
• Must be able to communicate knowledge in an educational arena.
• Must be proficient in Microsoft Office products.
• Must be able to work tactfully and cooperatively with a variety of internal and external customers.
• Demonstrates age specific and cultural sensitivity towards internal and external customers.
• Organizes own work, coordinating projects, setting priorities, meeting deadlines, and following up on assignments with a minimum of direction.
• Demonstrates working knowledge of the organization’s departmental procedures.
• Must successfully complete Basic Life Saving (BLS) certification and an Oceans approved behavioral health de-escalation program.

Work Enviroment

Subject to many interruptions. Occasional pressure due to multiple calls and inquiries. This position can be high paced and stressful; must be able to cope mentally and physically to atmosphere. Work requires spending approximately 90% or more of the time inside a building that offers protection from weather conditions but not necessarily from temperature changes.