Outpatient Admissions Coordinator (35030)

Odyssey Behavioral Group; Franklin (TN); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Collaborative environment

Career development pathways

Company-paid education & certification

Health plan options

Dental & Vision plans

Employee assistance program

Job summary

Odyssey Behavioral Healthcare, LLC is seeking an Admissions Coordinator in Franklin, TN to manage inquiry responses and coordinate the admission process for behavioral health services.

You will collaborate with executives, office coordinators, and referral partners while guiding clients through insurance options and treatment choices. A bachelor’s degree and 2+ years in behavioral health are preferred.

Qualifications

• Bachelor’s degree or equivalent in combined education and experience.
• Minimum of 2 years in a behavioral healthcare setting, preferably with clients with mental health challenges.
• Admissions experience in a fast-paced environment, strongly preferred.

Responsibilities

• Respond to incoming telephone inquiries with empathetic and knowledgeable assistance.
• Coordinate information and communication across multiple admission phases.
• Assess client needs, symptoms, and preferences to align services.
• Follow predefined call procedures to ensure consistency and quality of service.
• Facilitate smooth admissions by communicating with admissions decision-makers and stakeholders.
• Explain insurance coverage, financing options, and payment arrangements to clients.
• Guide clients and families through treatment choices and access barriers.
• Determine levels of care during pre-admission screenings.
• Schedule tours and admissions to ensure smooth transitions for clients.
• Maintain up-to-date knowledge through ongoing education and materials.

Skills

Empathy

Communication skills

Organizational skills

Time management

HIPAA knowledge

Problem solving

Education

Bachelor’s degree or equivalent

2+ years behavioral healthcare experience

Tools

Outlook

Microsoft Word

Microsoft Excel

Job description

Job Details: Level: Experienced, Job Location: Franklin, TN 37067, Position Type: Full Time, Education Level: 4 Year Degree, Job Category: Health Care, Why You Will Love Working with Us!

What we offer:

• Collaborative environment dedicated to clinical excellence
• Multiple Career Development Pathways
• Company Supported Continuing Education & Certification
• Multiple Health Plan Design Options Available
• Flexible Dental & Vision Plan Options
• 100% Company Paid EAP Emotional Well-Being Support
• 100% Company Paid Critical Illness (with health enrollment plan)
• 100% Company Paid Life & ADD
• 401K with Company Match
• Company-Sponsored HSA, FSA, & DSA Tax Savings Accounts
• Generous Team Member Referral Program
• Parental Leave

Position Summary

The Admissions Coordinator will respond to incoming telephone inquiries, oversee subsequent communication, and actively coordinate multiple phases of the admission process for clients seeking behavioral health services.

Relationships and Contacts

Within the organization: Maintains frequent and close working relationships with executive directors, office coordinators, National Director of OP Admissions, Regional Supervisors, Leads, and peers.

Outside the organization: Maintains frequent contact and builds appropriate relationships with potential clients, families, referral partners, and vendors as needed/directed.

Position Responsibilities

Essential Responsibilities

• Offers empathetic and knowledgeable assistance to individuals seeking behavioral health services, including providing information, answering questions, and ensuring a supportive experience.
• Demonstrates effective communication skills to connect with callers creating trust and understanding during the initial conversation.
• Collects relevant details about the client’s needs, symptoms, and preferences, assessing what services align with the client’s requirements.
• Adheres to predefined call procedures ensuring consistency/efficiency including following up with clients as needed to maintain continuity and quality of service.
• Ensures smooth admissions by effectively communicating with key admissions decision-makers and various stakeholders, coordinating information, addressing concerns, and facilitating collaboration.
• Assists clients in understanding their insurance coverage and financing options including explaining benefits, costs, and payment arrangements.
• Guides clients and their families through treatment choices highlighting the advantages of specific facilities and address any barriers to accessing care.
• Determines appropriate level of care by assessing client’s clinical needs during pre-admission screenings.
• Coordinates tours and admissions by organizing schedules, providing necessary information, and ensuring a smooth transition for clients.
• Delivers exceptional service by remaining well-informed through continuous education and diligent reading of relevant materials.

Additional Responsibilities

• Functions within the guidelines of the company’s Code of Ethics and in accordance with corporate compliance.
• Assists in promoting and ensuring that the mission, goals and objectives of the Odyssey Eating Disorder Network are understood and actively supported by the employees.
• Adheres to company policies, procedures, rules, and regulations, implementing regularly.
• Attends and completes all training within assigned time frames as required by the facility.
• Writes clearly, informatively, and effectively.
• Performs other duties as assigned.

Qualifications: Minimum Requirements

Education and Experience

Position requires bachelor’s degree or equivalent in combined education and experience. Position requires a minimum of 2 years of experience in a behavioral healthcare setting, preferably with clients with mental health challenges. Admissions experience in a fast-paced environment, strongly preferred.

Physical Requirements

• While performing the duties of this job, the employee will be required to communicate with peers/general public, clients, and/or vendors.
• Job performance will require the ability to sit or remain stationary for extended periods of time.
• While performing the duties of this job, the employee may be required to talk or hear, sit, stand, walk, reach, climb or balance, stoop, kneel, crouch or crawl, taste or smell.
• Ability to move 25 pounds

Skill Competencies

• Demonstrates strong problem solving and analytical skills.
• Demonstrates excellent organizational and time management skills.
• Demonstrates excellent verbal and written communication skills.
• Fosters teamwork, a positive work environment, and demonstrates collaborative skills working with a variety of groups.
• Demonstrates knowledge and experience with maintaining and securing medical records including HIPAA, Quality Assurance reviews, and ROI consents.
• Demonstrates strong customer service orientation and experience successfully resolving client and/or family questions or concerns.
• Demonstrates experience maintaining accurate reports related to census, time, and attendance, etc.
• Proficient with computer software applications including Outlook, Word, and use of standard office equipment. Advanced knowledge of Excel preferred.
• Performs duties independently, responsibly, with an elevated level of integrity, and the ability to exercise sound judgment and discretion.

Equal Employment Opportunity

Odyssey Behavioral Healthcare, LLC provides equal employment opportunities without regard to race, color, creed, ancestry, national origin, ethnicity, sex, gender, sexual orientation, marital status, religion, age, disability, gender identity, genetic information, service in the military, or any other characteristic protected under applicable federal, state, or local law. Equal employment opportunity applies to all terms and conditions of employment. Odyssey Behavioral Healthcare reserves the rights to modify, interpret, or apply this job description in any way the organization desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. Reasonable accommodations may be made to reasonably accommodate qualified individuals with disabilities. This job description is not an employment contract, implied or otherwise. The employment relationship remains “At-Will.”