The Shop Stock Supervisor, Full-Time

Houstonian Hotel, Club & Spa; Houston (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

The Houstonian Hotel, Club & Spa is seeking a Stock Supervisor to support the Retail Management and Buying Team by receiving, shipping, merchandising and stocking products across campus. You will maintain stock levels, coordinate tickets, restock merchandise for floor presentation and ensure inventory accuracy with timely replenishment.

You will train staff on ticketing and restocking, collaborate with store leadership to optimize inventory flows, and help prepare for events and seasonal

Qualifications

• Requires high school diploma or equivalent.
• Minimum 5+ years of guest-facing experience in retail or hospitality.
• Strong understanding of inventory control and POS systems.
• Able to maintain accuracy in stockroom and on the sales floor.
• Excellent organizational and communication skills.

Responsibilities

• Receive, ship, merchandise and stock products across campus.
• Maintain stock levels and replenish sales floors throughout the day.
• Ticket and inventory accuracy; manage returns and damaged items.
• Train staff on ticketing, stocking and merchandising best practices.
• Support events, holidays and seasonal transitions with stock readiness.

Skills

Guest experience

Retail knowledge

Inventory systems

Detail oriented

Organization

Communication

Teamwork

Education

High School Diploma

Tools

POS System

Job description

JOB SUMMARYThe Stock Supervisor provides operational and retail support to the Retail Management and Buying Team by receiving, shipping, merchandising and stocking of products and resources across campus. This employee will follow all inventory and departmental policies and procedures, assist in ticketing product(s), stocking and restocking merchandise for floor presentation according to visual standards, maintain the stock levels at all outlets as determined, maintain retail areas in a neat and orderly fashion, assist with the monthly recordkeeping of inventory counts as well as assist with the physical inventory process(s). The Stock Supervisor will also share any feedback on assortments to provide maximum sales and meet financial objectives while achieving a superior service atmosphere in line with company philosophies. Through collaboration with the store management team and operations, they will help coach behaviors to all associates regarding restocking and reticketing to cultivate a high performing team to deliver a best-in-class experience to our customers. They will leverage all operational processes to deliver a seamless customer experience when dealing with special orders and Pop-Ups. This role is critical to maintaining the luxury standard and reputation of The Houstonian Hotel, Club & Spa while upholding the highest levels of discretion and professionalism.ESSENTIAL JOB FUNCTIONSInventory ManagementHelp manage and direct all incoming shipments to store for resale or operations across campusEnsure sales floors/outlets are consistently replenished throughout the day/week.Prioritize replenishment based on sales volume, customer demand, and/or store needs.Communicate with managers/buyers regarding low-stock and high demand items.Ensure all procedures are implemented and followed – knowledge of open to buy and processing of product with purchase orders, along with focusing on timeliness, accuracy and completion. All goods should hit the floor within 48 hours of receiptPartner to help manage an accurate and timely process for all return-to-vendors and damaged/defectivesHelp with physical inventories, protect company assets and decrease shrinkage via staff training, accuracy and timeliness in importance of ticketing processMaintain a clean and orderly stockroom/receiving area and to ensure accuracy, shrinkage and staff can easily locatePerforms any other duties as assigned by manager(s) or buyer(s)Have a working understanding of how inventory movement though sales and returns affects inventory accuracyPartners with ROM and AM in getting goods to the floorLoss Prevention & SafetyFollow all company loss-prevention proceduresMonitor inventory movement to help prevent theft or inventory lossEnsure proper handling of high-value merchandiseMaintain a safe working environment in the stockroomFollow OSHA/company safety standards and proper lifting proceduresReport safety hazards, damaged or unsafe equipment and any security concernsSalesHelp prioritize and process receipts, special orders and reorders to increase daily salesKnowledge of Yellow Dog System along with reportingOperationsHelp develop and train staff to maintain an organized backroomPartner with managers in merchandising, new rollouts, floor sets, etcPartner with Inventory Managers for daily stock retrievalEnsure staff is aware and trained in the basics of ticketing, stocking and merchandisingCollaborate with all leaders to execute and identify shipment processing, merchandising, restocking and inventory initiatives and provide ideas as how to improve processesHelp identify opportunities to improve stockroom efficiency and reduce wasted timeHelp to prepare the store for events, holidays and seasonal transitionsMust be able to lift up to 75lbs and push/pull 100lb+KNOWLEDGE AND SKILLSHigh School Diploma required5+ years of guest experienceThorough understanding of retail knowledge and inventory skills/systemsMust have ability to process information/merchandise through POS register systemMust be detail-oriented and have strong organizational and follow up skillsAbility to operate all equipment necessary to perform the essential functions of the jobExceptional written and verbal communication skillsMust be able to work a flexible schedule that fits the need of the business, including holidays, evening, overnight and weekend shiftsAbility to work independently and as part of a teamMust have ability to adhere to all company policies and proceduresFlexible availability, including evenings, weekends, and holidays.PHYSICAL JOB REQUIREMENTSMust be able to meet the following minimum physical requirements for at least an eight-hour shift:Physical Stamina: Physical requirements of this position include having the ability to: sit/stand for extended periods of time, stand and walk, see and read a computer screen and printed matter with or without vision aids, enter data into computer, operate standard office equipment, use a telephone, hear and understand at normal levels and on the telephone, speak so that others may understand at normal levels and on the telephone, stoop, reach overhead, grasp, push, pull, move or lift up to 100+ lbs. Must be able to stand on a 6’ ft. ladderHearing / Speech: Must be able to effectively engage in one-on-one communication with guests, members, and customers and use a 2-way radio to communicate clearly and accurately with co-workers.Vision: Must be able to accurately read instructions, reports, and excel documents. Must be able to work with computers.Literacy: Must be able to analyze and process written information from a variety of sources and effectively communicate content of reports.