Outlets Manager

Hyatt Regency; Frisco (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

Hyatt Regency Frisco is seeking a Director of Outlets to lead all hotel-managed food and beverage outlets, ensure exceptional guest service, and drive revenue growth.

You will oversee budgets, concepts, and day-to-day operations, mentor and develop teams, implement new F&B concepts, and uphold Hyatt standards across Copper & Steel Market, In-Room Dining, and more.

Qualifications

• Demonstrated ability to effectively interact with people.
• 4+ years of progressive hotel F&B management experience (preferably with Hyatt).
• Service oriented style with professional presentation skills.
• Proven leadership skills.
• Hotel/Hospitality degree is an asset.
• High energy, entrepreneurial spirit, motivational leader with a track record in high-volume concepts.
• Strong written and verbal communication skills.
• Proficient in Microsoft Word and Excel.
• Excellent organizational, interpersonal and administrative skills.
• Experience implementing new food & beverage concepts.

Responsibilities

• Provide strategic leadership and oversight of all outlet operations, front and back of house.
• Develop and manage budgets, concepts, and operational objectives, ensuring alignment with approved plans.
• Implement and drive food and beverage sales and marketing initiatives.
• Lead recruitment, training, development, and performance management of team members.
• Oversee payroll, forecasting, reporting, inventory, and budgeting processes.
• Collaborate with other departments to ensure seamless and efficient guest service.
• Address and resolve guest concerns to maintain high levels of satisfaction and quality.
• Drive initiatives to enhance both guest and employee engagement.
• Ensure consistent quality and presentation of all food and beverage offerings.
• Maintain and enforce Hyatt service standards and operational procedures.
• Conduct daily walkthroughs to ensure compliance with health regulations and Hyatt corporate standards.
• Coach and mentor team members to uphold Hyatt’s service culture and expectations.

Skills

People skills

Presentation skills

Leadership

High energy

Entrepreneurial spirit

Bottom-line focus

Communication

MS Office (Word/Excel)

Education

Hotel/Hospitality degree

Job description

Organization- Hyatt Regency Frisco - Dallas

Hyatt Regency Frisco is conveniently located just 25 minutes north of Dallas, offering 303 guestrooms and 27,500 square feet of flexible event space. This 18-story hotel sits in the heart of Frisco, Texas, at Stonebriar Centre—steps away from Dr Pepper Ballpark, Toyota Stadium (home of FC Dallas), the Frisco Discovery Center, and a variety of dining and entertainment options.

Organization- Hyatt Regency Frisco - Dallas

Summary

Hyatt Regency Frisco is conveniently located just 25 minutes north of Dallas, offering 303 guestrooms and 27,500 square feet of flexible event space. This 18-story hotel sits in the heart of Frisco, Texas, at Stonebriar Centre—steps away from Dr Pepper Ballpark, Toyota Stadium (home of FC Dallas), the Frisco Discovery Center, and a variety of dining and entertainment options.

At Hyatt, we believe our guests choose us because of our caring and attentive associates, who are dedicated to delivering authentic hospitality and meaningful experiences. Hyatt is a place where high expectations are not only met—they are exceeded. It’s an environment that offers exceptional rewards, where talent opens the door to exciting opportunities within the hospitality industry.

At Hyatt, we believe our guests choose us because of our caring and attentive associates, who are dedicated to delivering authentic hospitality and meaningful experiences. Hyatt is a place where high expectations are not only met—they are exceeded. It’s an environment that offers exceptional rewards, where talent opens the door to exciting opportunities within the hospitality industry.

The Director of Outlets is responsible for overseeing all hotel-managed food and beverage outlets, including Copper & Steel Market, C&S Table, Steel Horse Cabana (Seasonal), In-Room Dining, and C&S Bar.

Key Responsibilities

• Provide strategic leadership and oversight of all outlet operations, both front and back of house
• Develop and manage budgets, concepts, and operational objectives, ensuring alignment with approved plans
• Implement and drive food and beverage sales and marketing initiatives
• Lead the recruitment, training, development, and performance management of team members
• Oversee payroll, forecasting, reporting, inventory, and budgeting processes
• Collaborate with other departments to ensure seamless and efficient guest service
• Address and resolve guest concerns to maintain high levels of satisfaction and quality
• Drive initiatives to enhance both guest and employee engagement
• Ensure consistent quality and presentation of all food and beverage offerings
• Maintain and enforce Hyatt service standards and operational procedures
• Conduct daily walkthroughs to ensure compliance with health regulations and Hyatt corporate standards
• Coach and mentor team members to uphold Hyatt’s service culture and expectations

Our Values: Empathy | Wellbeing | Respect | Integrity | Experimentation | Inclusion

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications

• Demonstrated ability to effectively interact with people
• 4 years or more of progressive hotel F&B management experience (preferably with Hyatt)
• Service oriented style with professional presentations skills
• Proven leadership skills
• Hotel/Hospitality degree an asset
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Clear concise written and verbal communication skills
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal and administrative skills
• Experience in implementing new food & beverage concepts