Outlets Manager

Hyatt Taleo; Frisco (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Hyatt Regency Frisco – Dallas is seeking an Outlets Manager to oversee Copper & Steel Market, C&S Table, Steel Horse Cabana, In-Room Dining, and C&S Bar. This role leads front and back of house outlets, driving service excellence and revenue growth.

The ideal candidate will have 4+ years in progressive hotel F&B management, strong leadership, and expertise in budgets, recruitment, training, and guest satisfaction. A hospitality degree is an asset; proficiency in Word and Excel is required.

Qualifications

• Ability to interact effectively with guests and staff.
• 4+ years in progressive hotel F&B management.
• Strong leadership and presentation skills.
• Proficiency in Microsoft Word and Excel.
• Excellent organizational and communication abilities.

Responsibilities

• Provide strategic leadership of all outlet operations, both front and back of house
• Develop and manage budgets, concepts, and operational objectives, ensuring alignment with approved plans
• Implement and drive food and beverage sales and marketing initiatives
• Lead the recruitment, training, development, and performance management of team members
• Oversee payroll, forecasting, reporting, inventory, and budgeting processes
• Collaborate with other departments to ensure seamless and efficient guest service
• Address and resolve guest concerns to maintain high levels of satisfaction and quality
• Drive initiatives to enhance both guest and employee engagement
• Ensure consistent quality and presentation of all food and beverage offerings
• Maintain and enforce Hyatt service standards and operational procedures
• Conduct daily walkthroughs to ensure compliance with health regulations and Hyatt corporate standards
• Coach and mentor team members to uphold Hyatt’s service culture and expectations

Skills

People interaction

Leadership

Communication

Customer service

High energy

Education

Hotel/Hospitality degree

Tools

Microsoft Word

Excel

Job description

Outlets Manager | FRI000736

Description

Hyatt Regency Frisco is conveniently located just 25 minutes north of Dallas, offering 303 guestrooms and 27,500 square feet of flexible event space. This 18-story hotel sits in the heart of Frisco, Texas, at Stonebriar Centre—steps away from Dr Pepper Ballpark, Toyota Stadium (home of FC Dallas), the Frisco Discovery Center, and a variety of dining and entertainment options.

At Hyatt, we believe our guests choose us because of our caring and attentive associates, who are dedicated to delivering authentic hospitality and meaningful experiences. Hyatt is a place where high expectations are not only met—they are exceeded. It’s an environment that offers exceptional rewards, where talent opens the door to exciting opportunities within the hospitality industry.

At Hyatt, we believe our guests choose us because of our caring and attentive associates, who are dedicated to delivering authentic hospitality and meaningful experiences. Hyatt is a place where high expectations are not only met—they are exceeded. It’s an environment that offers exceptional rewards, where talent opens the door to exciting opportunities within the hospitality industry.
The Director of Outlets is responsible for overseeing all hotel-managed food and beverage outlets, including Copper & Steel Market, C&S Table, Steel Horse Cabana (Seasonal), In-Room Dining, and C&S Bar.

Key Responsibilities:

• Provide strategic leadership and oversight of all outlet operations, both front and back of house
• Develop and manage budgets, concepts, and operational objectives, ensuring alignment with approved plans
• Implement and drive food and beverage sales and marketing initiatives
• Lead the recruitment, training, development, and performance management of team members
• Oversee payroll, forecasting, reporting, inventory, and budgeting processes
• Collaborate with other departments to ensure seamless and efficient guest service
• Address and resolve guest concerns to maintain high levels of satisfaction and quality
• Drive initiatives to enhance both guest and employee engagement
• Ensure consistent quality and presentation of all food and beverage offerings
• Maintain and enforce Hyatt service standards and operational procedures
• Conduct daily walkthroughs to ensure compliance with health regulations and Hyatt corporate standards
• Coach and mentor team members to uphold Hyatt’s service culture and expectations

Our Values: Empathy | Wellbeing | Respect | Integrity | Experimentation | Inclusion

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications

• Demonstrated ability to effectively interact with people
• 4 years or more of progressive hotel F&B management experience (preferably with Hyatt)
• Service oriented style with professional presentations skills
• Proven leadership skills
• Hotel/Hospitality degree an asset
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Clear concise written and verbal communication skills
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal and administrative skills
• Experience in implementing new food & beverage concepts

Primary Location

: US-TX-Frisco

Organization

: Hyatt Regency Frisco – Dallas

Pay Basis

: Yearly US Dollar (USD)

Job Level

: Department Head/Manager | Full-time

Job

: Bars/Restaurants/Outlets