Outlet Supervisor

Omni Hotels; Fort Lauderdale, Northern (FL, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Omni Hotels' Tide Coastal Kitchen in Fort Lauderdale seeks a Supervisor to oversee daily poolside operations, manage staff, scheduling, and inventory while upholding Omni standards.

You will assist the manager, train associates, handle guest feedback, and ensure high-quality service and cash handling accuracy across shifts.

Qualifications

• Minimum 6 months experience in a coffee house environment.
• Previous supervisory experience in a food and beverage environment preferred.
• Cash handling and face to face customer service experience required.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers.

Responsibilities

• Oversee daily operations and supervise the assigned shift.
• Assist manager in communicating new information and procedures to staff.
• Check staff punctuality and maintain service standards.
• Handle guest comments and ensure guest satisfaction.
• Coordinate inventory, order supplies, and manage cash handling.
• Train and motivate staff; observe and improve service quality.

Skills

Supervisory experience

Cash handling

Customer service

English communication

POS input

Leadership

Team coordination

POS software

Tools

POS software

Job description

JOB PURPOSE: The Supervisor is responsible for overseeing the daily operations of Tide Coastal Kitchen, a refined poolside retreat elevated above the Intracoastal on the 10th floor, offering sweeping views of Fort Lauderdale. This role is responsible for supporting and supervising the team, managing daily and monthly inventory, preparing schedules, ordering products and supplies, and ensuring the outlet remains clean, organized, and operating in accordance with Omni standards.

ESSENTIAL JOB FUNCTIONS:

• Must be able to convey information and ideas clearly.
• Must work well in stressful, high-pressure situations.
• Must be effective in handling problems in workplace, including anticipating, preventing, identifying, and solving problems as necessary.
• Responsible for assigned shift, assisting in overall management.
• Supervise and coordinate assigned shift.
• Assist manager in communicating new information and teaching new procedures to all marketplace associates.
• Check staff punctuality.
• Complete environmental checklist for dining room.
• Order daily supplies or communicate inventory needs to appropriate management.
• Follow up on established training steps.
• Handle guest comments and complaints.
• Ensure guest satisfaction.
• Communicate with guests and receive feedback.
• Observe, teach, and correct staff’s service.
• Monitor each guest experience.
• Must be able work with and understand financial information and data and basic arithmetic functions.
• To be thoroughly acquainted with all technical equipment to fully utilize its capabilities and extend efficient service to hotel guests.
• Assist with monthly inventory.
• Maintain a cash bank.
• Verifying guest room numbers for room charges.
• Interact with other departments to ensure guest needs are satisfied.
• Adhere to proper food handling procedures.
• Proper knowledge of equipment use and safety procedures.
• Knowledge and troubleshoot POS functions.
• Serve guests under all Omni standards.

QUALIFICATIONS:

• Minimum 6 months experience in a coffee house environment required. Previous supervisory experience in a food and beverage environment preferred.

• Previous cash handling and face to face customer service experience required

• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers

• Ability to accurately and efficiently input information into POS software

• Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.

• Ability to work cohesively with co-workers both within and outside of your department

• Ability to prioritize, organize and follow up on guest requests and needs in a fast-paced environment

• Must become familiar with all coffee products and methods including coffee, espresso, specialty drinks and retail items

• Able to work with management on special projects.

• Able to set priorities for the team and provide feedback to others that enhances performance.

• Candidate must have proven leadership skills and must be able to direct, develop and motivate staff.

• Ability to teach employees importance of, and how to greet guests and courteously solve requests

• Must be able to work a variety of shifts, including weekends and holidays

• Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance. Requires frequent bending, reaching overhead, and twisting. Must be able to stand or walk for an extended period or for an entire work shift.

ENVIRONMENT & POSITION ANALYSIS:

• Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance. Stand or walk for an extended period or for an entire work shift. Requires repetitive motion. May work both indoors and outdoors.

TOOLS & EQUIPMENT:

• Desktop computer (Opera, GoConcierge, Synergy, Microsoft Office, Kronos, Birchstreet, Micros terminals), printer, telephone, copier, fax machine and push to talk radio dispatch.