Outlet Store Manager: Clienteling, KPIs & Team Growth

Marc Jacobs; Virginia (MN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k matching

Paid holidays

Job summary

Marc Jacobs is seeking a Store Manager for the St. Louis Outlet store in Chesterfield, Missouri, to lead daily operations, staff, merchandise, and sales performance.

The role emphasizes loss prevention, HR management, and visual merchandising, with a focus on delivering exceptional client experiences and inclusive service. Training, onboarding, and shift scheduling are key responsibilities to drive business success.

Qualifications

• 8+ years' retail experience.
• Minimum of 3+ years' experience managing others within a customer service environment.
• Proven record of motivating, developing, and coaching team members.
• Strong analytical skills - ability to analyze retail KPI's and on-floor behaviors.
• Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business.
• Demonstrated verbal and written communication skills.
• Excellent organizational, follow-up, and time management skills.
• Passion for the Marc Jacobs brand and product offering.
• Passionate about the customer experience.
• Delivers Excellence - demonstrates passion and empathy, anticipates and exceeds client expectations.
• Cultivate an Entrepreneurial Spirit - embraces change and new opportunities while remaining true to the DNA of Marc Jacobs.
• Creative & Innovative - promotes curiosity, diversity and collaboration – is open to disruptive ideas.
• Ability to connect to the customer through excellent service, strong visual presentation and business acumen.
• Computer skills including operating a POS and navigating Microsoft Office suite.
• Must have flexibility to work a retail schedule including evenings, weekends and holidays.

Responsibilities

• Lead team to achieve individual and team sales targets.
• Implement a culture that leverages on all KPIs.
• Analyze sales figures and KPIs using available data/systems to better understand performance and sales opportunities.
• Deliver excellence; strive to exceed the expectations of clients.
• Drive the team to fully embrace a clienteling culture of building strong and long-term relationships with clients.
• Ensure the development, implementation, and execution of company CRM initiatives by providing action plans to the team.
• Promote brand awareness, establish market/store presence through community engagement and store events.
• In partnership with visual merchandising team, ensure store visual standards are met and maintained.
• Support the Visual Team in planning and performing any necessary changes in visual environment.
• Review sales frequently and take action on visual merchandising to improve sales.
• Develop, train, and continuously motivate associates towards achieving and exceeding sales objectives.
• Lead the recruitment process; build a talent pipeline through networking and competitive shopping.
• Provide guidance to associates; deliver constructive feedback and learning opportunities through coaching conversations.
• Oversee performance process for all associates and assist in establishing goals/objectives.
• Build development plans for all employees; identify and create action plans.
• Ensure a consistent and seamless onboarding experience for all new hires.
• Schedule effectively to drive sales and manage the allocation of staff resources.
• Partner with Regional Manager and Human Resources for all employee relations issues to ensure effective course of action.
• Promote a culture of belonging; ensure that all individuals feel welcomed, valued and included.

Skills

Retail experience

People management

Coaching

Analytical skills

Communication skills

Organizational skills

Customer experience

POS & MS Office

Tools

POS system

Microsoft Office

Job description

Marc Jacobs is seeking a Store Manager for the St. Louis Outlet store in Chesterfield, Missouri, to lead daily operations, staff, merchandise, and sales performance.

The role emphasizes loss prevention, HR management, and visual merchandising, with a focus on delivering exceptional client experiences and inclusive service. Training, onboarding, and shift scheduling are key responsibilities to drive business success.