Outlet Server PM - Ember & Ice

PERG online; Eagan (MN); On-site; USD 13,000 - 18,000; Part time

Benefits offered by this job

Dental and Vision benefits

Healthcare benefits

Spa and restaurant discounts

Employee discounts at Omni properties

Continued education opportunities

Job summary

Omni Viking Lakes Hotel seeks an Outlet Server to courteously wait on and serve guests, delivering exceptional service in line with Omni standards. You will take orders, upsell, and ensure accurate delivery while maintaining knowledge of menu offerings and wine pairings.

The role supports Omni Safe and Clean protocols and requires flexibility, including weekends and evenings, with compensation starting at $11.41 per hour plus gratuities.

Qualifications

• Must be at a minimum of 18 years old.
• Two years serving experience.
• Upscale hotel or resort experience preferred.
• Must have and maintain current TIPS, ServSafe or equivalent alcohol training.
• MICROS experience preferred.
• Must be able to communicate effectively.
• Flexible schedule, including weekends, holidays, and evenings.
• Must agree to compensation acknowledgment and tip reporting guidelines.
• Must be able to work in a fast-paced environment and multitask.

Responsibilities

• Provide outstanding service to restaurant guests in a friendly and professional manner.
• Deliver food to correct tables according to ticket, floor plan and seat numbers.
• Take food and beverage orders and upsell as often as possible.
• Maintain knowledge of food and beverage offerings, including wine service.
• Assist in seating guests and answering phones for restaurant and room service as needed.
• Cross train among other food and beverage outlets as needed.
• Maintain cleanliness and station setup/breakdown.
• Adhere to liquor liability laws and communicate dietary needs to kitchen.

Skills

Serving experience

Guest service

Communication

Teamwork

Flexible schedule

Tools

MICROS

TIPS

ServSafe

Job description

Omni Viking Lakes Hotel is seeking an Outlet Server. This team member is responsible for courteously wait on and serve the guests of the hotel, delivering extraordinary customer service, in accordance with Omni standards.

Omni Hotels has been named one of the "Best-Led Companies of 2024" by Glassdoor

If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotel company, then you will love working with Omni!

Salary for this position starts at: $1 1 . 41 /hour plus gratuities. Omni Viking Lakes Hotel reserves the right to pay more or less than listed compensation scale based on factors not related to sex or race. Part Time Associates at Omni Viking Lakes are entitled to elect the following benefits: Dental, Vision and other healthcare benefits.

Additional associate benefits offered include discounts at the spa and restaurants, discounted rates at other Omni properties, corporate discounts, continued education opportunities, and more.

Essential Job Functions:

• Provide outstanding service to restaurant guests in a friendly and professional manner, following proper steps of service standards.
• Supports new Omni Safe and Clean protocols throughout the spa to support Omni's Covid-19 related sanitation protocols.
• Must maintain complete knowledge of food and beverage offerings, including wine service.
• Have a complete understanding of floor plan, table numbers, and seat numbers.
• Deliver food to correct tables according to ticket, floor plan, and seat numbers.
• Be pleasant, smile and greet all guests, using surnames when obtained.
• Take food and beverage orders and upsell as often as possible.
• Tend to all needs of the guest during their visit to the restaurant.
• Must be familiar with and adhere to all liquor liability laws.
• Communicate with culinary team regarding meal requirements, allergies, dietary needs, and special requests.
• Send orders using MICROS system, present accurate check to guest and process payment.
• Complete station set-up and breakdown/side-work, including:
• Ensure salt and pepper, and sugar caddies are always full.
• Polish and clean all water glassware in assigned station during each shift.
• Maintain tabletop items and fold napkins according to specified standards.
• Bus tables whenever needed due to circumstances.
• Dust all tables to include table legs.
• Alert the manager immediately if a member or guest has a suggestion, complaint, or issue.
• Maintain cleanliness of the restaurant.
• Assist in the orientation and training of new associates.
• Assist in seating guests and answering phones for restaurant and room service as needed.
• Cross train among other food and beverage outlets as needed.
• Maintain knowledge of the property and its amenities.
• Ensuring all products are within date and using the FIFO method of storage.
• Report to the restaurant Supervisor or management any need for housekeeping and/or repairs of restaurant space or equipment
• Must be able to set tables to specifications and carry trays.
• Attend department meetings and other required company training.
• Perform any other duties as assigned by management.

Qualifications

• Must be at a minimum of 18 years old.
• Two years serving experience.
• Previous serving and guest service experience required, upscale hotel or resort experience is strongly preferred.
• Must have and maintain current TIPS, ServSafe or equivalent alcohol training.
• MICROS Experiencepreferred.
• Must be able to communicate effectively.
• Must consistently demonstrate excellent interpersonal skills, be teamwork-oriented, and exhibit a positive attitude.
• Must be willing to work a flexible schedule, including weekends, holidays, and evenings.
• Must agree and adhere to compensation acknowledgment and tip reporting guidelines.
• Must be able to work in a fast-paced environment and multitask.

Physical Requirements

• Must be able to stand and walk for an extended period or for an entire shift.
• Must be able to move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.

Working Environment

• Interior of restaurant kitchen and designated bar area, with occasional travel around the property as needed.
• Exposure to a kitchen environment with high temperatures.
• Exterior of Hotel with exposure to weather conditions.
• Exposure to Food and Beverage hazardous cleaning chemicals.
• Exposure to food items and beverages.

Tools & Equipment:

• MICROS Computer and Card, Open Table, Kronos, Telephone, Wine Key, Knife.