Outlet Server - HRC Foxwoods

141 Hard Rock Cafe International (STP) Inc; United States; On-site; USD 26,000 - 34,000; Full time

Job summary

Hard Rock Cafe is seeking a Front-of-House Server to guide guests through a memorable experience. You will take orders, run food, handle payments at a POS, check IDs for guests who look under 30, and demonstrate responsible alcohol service while maintaining a clean station and knowledge of the menu.

You will create memorable experiences, upsell through proven techniques, answer questions accurately, and help with opening/closing duties as well as directing guests to areas.

Qualifications

• Guest service and menu knowledge required.
• Cash handling and POS transactions.
• ID checks and responsible alcohol service.

Responsibilities

• Taking guests’ orders.
• Running food and delivering to tables.
• Handling cash and other payments.
• Using POS to process transactions and tips.
• Checking IDs for age and ensuring responsible service.
• Maintaining a clean, organized station and side duties.
• Opening, closing and stock refills as needed.
• Directing guests and creating memorable experiences.

Skills

Customer service

Cash handling

POS system

Upselling

Communication

Job description

Company Overview

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

The Server is responsible for taking the guests through the key phase of their Hard Rock experience. As a Hard Rock Cafe Server, you will be assuming the role of tour guide, communicator, decision-maker, entertainer, memorabilia curator and musician (at heart).

• Taking guests’ orders.
• Running food.
• Handling cash & other forms of payment.
• Making proficient sales transactions - using a point-of-sale system.
• Properly checks I.D.s – for guests who appear to be under 30 years old.
• Demonstrating responsible alcohol service.
• Demonstrating impeccable product knowledge.
• Suggestive selling - using proven techniques.
• Answering questions - accurately and politely.
• Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience.
• Maintaining a clean & organized station – including pre-bussing & table maintenance.
• Performing opening, closing & side duties – setting up/breaking down station, refilling condiments, cleaning ashtrays, etc.
• Demonstrating knowledge of all table/station numbers.
• Directing guests to areas & restrooms.
• Creating memorable experiences.
• Entertaining guests to create “Raving Fans.”

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

Native Americans receive preference in accordance with Tribal Laws.

Company Culture

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number‑one job is to bring fun and excitement to our team members and our guests!