AM Server

Hei Hotels Inc.; Alpharetta (GA); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Free lunch or dinner during shift

Free gated on-site parking

Provided uniforms

Discounted dry cleaning on-site

Marriott discount program

Job summary

HEI Hotels and Resorts at The Hotel at Avalon in Alpharetta, GA seeks a guest-focused server to provide excellent service and menu knowledge. You will take orders, input them into the POS, and deliver meals with precision while promoting specials and maintaining cleanliness.

The role requires strong communication, a professional appearance, and the ability to lift up to 30 lbs. Benefits include shift meals, on-site parking, uniforms, and discounted dry cleaning. Training provided.

Qualifications

• Maintain a professional appearance and manner at all times.
• Must be willing to pitch-in and help co-workers as a team.
• Basic knowledge of food and beverage preparation, service standards, guest relations and etiquette.
• Knowledge of appropriate table settings, service ware and menu items.
• Ability to remember, recite and promote the variety of menu items.
• Ability to transport large trays weighing up to 30lbs. through a crowded room.
• Operate beverage and toast equipment as needed.
• Establish and maintain effective working relationships with associates, customers, and patrons.
• Operate a keyboard and learn Point of Sale procedures.
• Effective verbal and written communication skills.
• Adapt communication style for different audiences.

Responsibilities

• Check station before, during and after shift for proper set-up and cleanliness.
• Greet guests and explain specials/promotions.
• Record guest orders, verify accuracy.
• Input orders into POS and inform kitchen.
• Retrieve and deliver orders with accuracy and condiments.
• Abide by state and corporate beverage service requirements.
• Replenish beverages and check guest satisfaction.
• Market and serve desserts or specialty coffees.
• Close out the check using POS.
• Present the check promptly and accurately.
• Adhere to attendance rules and work schedules.
• Perform other duties as assigned.

Skills

Professional appearance

Team player

Food & beverage knowledge

Table settings & service ware

Menu knowledge & upselling

Lift up to 30 lbs

POS operation

Verbal & written communication

Adapt communication to audience

Job description

About Us

Inspired by the mythical land of Avalon, where the experience of the "Good Life" is ever-present, The Hotel at Avalon arrives - a grand reimagining of resort environment, where guests are immersed in the timeless art of living well. Here at the Hotel at Avalon, the "Good Life" is ever present in our benefits of becoming an associate! In addition to our Company's medical, dental, vision, and retirement benefits, Hotel at Avalon associates also enjoy free lunch or dinner during your shift in our Associate Cafe, free gated on-site parking, provided uniforms, and discounted dry cleaning rates on-site. In addition, you and your family have access to Marriott's discounted hotel room program at thousands of Marriott locations around the world. "Think of us as a guide to the extraordinary, a gateway to the unconventional, a beacon of good taste".

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!
We value U.S. military experience and invite all qualified military candidates to apply.

Compensation

Tipped/Service Charge Eligible? YesDiscretionary Performance Bonus Eligible? No

Overview

Provide guests exceptional service in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals.

Essential Duties and Responsibilities

The following are specific contributions that must be developed during the training program in order to successfully complete the program and be placed in a hotel with or without reasonable accommodation:

• Check station before, during and after shift for proper set-up and cleanliness.
• Greet guests in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness.
• Record the details of the order from the guests, repeating the order to the guest to check for accuracy.
• Input the order into the Point of Sale computer to inform the kitchen of the particulars in the order being placed.
• When complete, retrieve orders up to 30 lbs. from kitchen, confirm its accuracy, lift and deliver to guest along with appropriate condiments.
• Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages.
• Replenish beverages as necessary and check with guests for overall satisfaction.
• Market and serve upon request any dessert items or specialty coffees.
• Operate the Point of Sale procedures to pre-check order and close out the check.
• Present the check to guest promptly.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Qualifications and Skills

Knowledge, Skills and Abilities

• Maintain a professional appearance and manner at all times.
• Must be willing to "pitch-in" and help co- workers with their job duties and be a team player.
• Must have basic knowledge of food and beverage preparation, service standards, guest relations and etiquette.
• Knowledge of the appropriate table settings, service ware and menu items.
• Ability to remember, recite and promote the variety of menu items.
• Ability to transport large trays weighing up to 30lbs. through a crowded room on a continuous basis throughout shift with or without reasonable accommodation.
• Ability to operate beverage and toast equipment with or without reasonable accommodation.
• Ability to establish and maintain effective working relationships with associates, customers, and patrons.
• Ability to operate a keyboard and learn Point of Sale procedures.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public, etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.