Outlet Sales & Customer Experience Specialist

Brobston Group; Orange (CA); On-site; USD 21,000 - 28,000; Full time

Job summary

Brobston Group is seeking a customer-focused team member to support sales and store operations at the outlet. You will greet customers, assist on the selling floor, and help with fitting rooms and checkout to ensure a welcoming shopping experience.

The role requires strong communication, basic tech skills, and flexibility to work evenings, weekends, and holidays. You will contribute to a clean, organized selling floor and uphold store standards.

Qualifications

• High school diploma or equivalent.
• Strong interpersonal and communication skills.
• Ability to navigate technology and read procedural documents.
• Flexible retail schedule including evenings, weekends, and holidays.
• Ability to stand, walk, and lift up to 50 pounds.

Responsibilities

• Greet and assist customers on selling floor, at checkout, and in fitting rooms.
• Process sales, returns, payments, and credit card transactions accurately.
• Merchandise new receipts and maintain a clean, organized selling floor.
• Maintain fitting rooms and ensure merchandise is ticketed, secured, and customer-ready.
• Support stockroom, markdown, receipt processing, and outbound merchandise tasks.
• Follow procedures for asset protection, safety, and store security procedures.

Skills

Customer service

Interpersonal skills

Communication

Tech literacy

Education

High school diploma

Tools

POS systems

Job description

Brobston Group is seeking a customer-focused team member to support sales and store operations at the outlet. You will greet customers, assist on the selling floor, and help with fitting rooms and checkout to ensure a welcoming shopping experience.

The role requires strong communication, basic tech skills, and flexibility to work evenings, weekends, and holidays. You will contribute to a clean, organized selling floor and uphold store standards.