Outlet Sales Associate

Goodwill Central Texas; Austin (TX); Presencial; USD 17.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health coverage

Paid time off

Parental leave

Professional development

Wellness programs

Employee recognition

Diverse and inclusive culture

Descripción de la vacante

Goodwill Central Texas is seeking an Outlet Sales Associate to deliver friendly customer service and handle cash duties on the sales floor. This role supports merchandise flow and store upkeep in a fast-paced environment.

The position requires basic math, English proficiency, adaptability to multiple demands, and weekend/holiday availability. Bilingual abilities are a plus, with no supervisory responsibilities attached.

Formación

• Six months of prior work experience or equivalent educational or vocational experience preferred.
• Ability to understand English and interact with customers and employees.
• Ability to provide exceptional customer service to all customers.
• Ability to perform basic math computations (e.g., computing percentages).
• Ability to work well under pressure and maintain accuracy.
• Basic working knowledge of computer applications and the internet.
• Willing and able to adapt to multiple demands and shifting priorities.
• Ability to work flexible hours and days including weekends and holidays.
• Bilingual preferred.

Responsabilidades

• Provide professional and friendly customer service support by greeting customers and explaining store/outlet layout.
• Accurately handle cash, including making change, operating and maintaining the cash register and credit card machine.
• Maintain knowledge of merchandise and answer customer’s questions courteously and promptly.
• Maintain Outlet sorting tables stocked with merchandise, keep floor merchandise neat and orderly and assist customers with purchase selection/pricing if requested.
• Maintain a professional appearance and adhere to Goodwill uniform standards.
• Adhere to the work schedule set by supervisor.
• Perform Outlet store upkeep duties as needed (sweeping, mopping, wiping).
• Occasionally assist donors and customers outside of the Outlet and provide receipts.

Conocimientos

Customer service

Cash handling

English communication

Math skills

Computer literacy

Adaptability

Flexible schedule

Bilingual

Herramientas

POS system

Descripción del empleo

The Outlet Sales Associate is responsible for providing excellent customer service as a first point of contact for the Outlet customers. Additionally, this position has cash handling responsibilities. This position partners with team members in a fast-paced environment to expedite merchandise to and from Outlet sales floor; and provides operational support to the management team.

Role And Responsibilities

• Provide professional and friendly customer service support by greeting customers and explaining store/outlet layout.
• Accurately handle cash, including, but not limited to, making change, operating and maintaining the cash register and credit card machine, and using a calculator when needed.
• Maintain knowledge of merchandise and answer customer’s questions courteously and promptly.
• Maintain Outlet sorting tables stocked with merchandise, keep floor merchandise neat and orderly (furniture), and assist customers with purchase selection/pricing if requested.
• Maintain a professional appearance and adhere to Goodwill uniform standards.
• Maintain a professional demeanor at all times.
• Adhere to work schedule set by supervisor.
• Maintain an orderly and clean register area.
• Maintain familiarity with store security procedures and exercise security practices when necessary.
• Perform Outlet store upkeep duties as needed to include sweeping, mopping and wiping production tables.
• Occasionally, assist donors and customers outside of the Outlet, greet donors, receive donations, and supply donors with receipts.
• Communicates our mission and vision effectively to our donors and customers.
• Other duties as assigned.

Supervisory Responsibility

This position does not have supervisory responsibilities.

Required Skills & Qualifications

• A minimum of six months of previous work experience, or the equivalent educational or vocational experience preferred.
• Ability to understand English and interact with customers and employees.
• Ability to provide exceptional customer service to all of our customers.
• Ability to perform basic math computations (e.g., computing percentages).
• Ability to work well under pressure and maintain accuracy.
• Basic working knowledge of computer applications and the internet.
• Willing and able to adapt to multiple demands and shifting priorities.
• Ability to work flexible hours and days including weekends and holidays.
• Bilingual preferred.

Physical Requirements

• Must be able to lift up to 30 pounds at times.
• Ability to work in a non-climate controlled environment.
• While performing the duties of this job, the employee is frequently required to walk; balance; stoop, kneel, crouch, and talk or hear.
• The ability to cope with and tolerate moderate levels of stress is also a necessity. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus
• Ability to use hands and fingers to operate a telephone and keyboard.
• While performing the duties of this job, the employee is frequently exposed to airborne particles.

What We Offer

• Comprehensive Health Coverage: We provide top-tier medical, dental, and vision insurance to ensure you and your family stay healthy and happy.
• Generous Paid Time Off: Recharge with our generous PTO policy, which includes vacation days, personal days, and company-wide holidays.
• Paid Parental Leave: We understand the importance of family. We offer a generous parental leave policy to support you during this significant life event.
• Professional Development Opportunities: We believe in continuous growth! Take advantage of our access to workshops and online courses.
• Wellness Programs: Prioritize your well-being with our wellness initiatives, including gym memberships and mental health support.
• Employee Recognition Programs: We celebrate our team members’ achievements with recognition awards.
• Diverse and Inclusive Culture: Join a workplace that values diversity and inclusion, with regular team-building activities and events that foster a sense of belonging.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. Post offer background check is required to ensure applicant meets all eligibility requirements for the assigned customer/location. Alternative work locations may be offered as appropriate.