Outlet Operations Leader - Inventory & Customer Experience

Restoration Hardware; San Marcos (TX); On-site; USD 70,000 - 95,000; Full time

Job summary

Restoration Hardware in Texas seeks an Outlet Operations Leader to build a high-energy stock team and ensure seamless operations, inventory accuracy, and top safety standards while delivering extraordinary customer experiences.

You will partner with cross-functional teams to oversee receiving, processing, and transfer of merchandise from truck to storage to sales floor, maintaining MOS controls and driving continuous improvement.

Qualifications

• 2+ years of leadership experience in retail or hospitality operations.
• Strong analytical, problem-solving and decision-making capabilities.
• Proficiency with Mac OS, iOS devices, Microsoft Office, and Google apps.
• Experience with inventory management processes and systems.
• Adaptable and resilient with a solutions-focused approach.
• Flexibility to work a dynamic schedule across operational hours.

Responsibilities

• Train the stock team to uphold all safety protocols and inventory policies, fostering a culture of accountability and operational excellence
• Oversee the seamless receipt, processing, and transition of merchandise from truck to storage to sales floor, ensuring accuracy, efficiency, and readiness for customers.
• Safeguard inventory integrity by ensuring all merchandise is properly tagged, while monitoring key operational metrics such as inventory accuracy and processing timelines to drive continuous improvement.
• Direct the release of product to third-party delivery partners and customers, ensuring both accuracy and exceptional service standards.
• Authorize and manage the destruction of products designated as MOS in compliance with company policies
• Ensure operational interactions with customers and delivery partners reflect company service standards

Skills

Leadership

Analytical thinking

Problem solving

Inventory management

Microsoft Office

Mac OS / iOS familiarity

Google Apps

Tools

Inventory management systems

Mac OS

Microsoft Office

Google Apps

iOS devices

Job description

Restoration Hardware in Texas seeks an Outlet Operations Leader to build a high-energy stock team and ensure seamless operations, inventory accuracy, and top safety standards while delivering extraordinary customer experiences.

You will partner with cross-functional teams to oversee receiving, processing, and transfer of merchandise from truck to storage to sales floor, maintaining MOS controls and driving continuous improvement.