Outlet Manager - Elevate Guest Experience

Virgin-Hotels-Central-Services-LL; Nashville (TN); On-site; USD 55,000 - 85,000; Full time

Job summary

Virgin Hotels Central Services LLC in Nashville is seeking an Outlet Manager to oversee day-to-day operations of the hotel outlets, ensuring exceptional guest experiences across dining and beverage services. You will recruit, train, and lead a diverse team on the floor, coordinate with kitchen and front desk, manage scheduling, and uphold Virgin standards.

A passion for hospitality and hands-on leadership are essential.

Qualifications

• Experience leading a restaurant or hotel outlets team.
• Strong guest service focus and hospitality mindset.
• Ability to train and coach staff.
• Knowledge of food & beverage operations.
• Experience in labor and inventory management.

Responsibilities

• Train and build a high-performing outlets team with ongoing coaching.
• Lead communication between management, kitchen, and front desk.
• Direct guest interaction on floor to ensure satisfaction.
• Provide leadership to maintain standards, service, and guest experience.
• Balance schedules and staffing, drive revenue through events.
• Oversee inventory, costs, and adherence to policy.
• Ensure compliance with safety and liquor laws.
• Mentor teammates and conduct onboarding and ongoing training.

Skills

Team leadership

Communication

Guest service

Training

Operational excellence

Problem solving

Education

Associate or Bachelor’s degree

US work authorization

Job description

Virgin Hotels Central Services LLC in Nashville is seeking an Outlet Manager to oversee day-to-day operations of the hotel outlets, ensuring exceptional guest experiences across dining and beverage services. You will recruit, train, and lead a diverse team on the floor, coordinate with kitchen and front desk, manage scheduling, and uphold Virgin standards.

A passion for hospitality and hands-on leadership are essential.