Outlet Keyholder - Support - Bergen Town Center

brobstongroup.com - Jobboard; Paramus (NJ); On-site; USD 30,000 - 40,000; Full time

Job summary

brobstongroup.com - Jobboard is seeking an Outlet Keyholder to assist with store operations at the Bergen Town Center outlet in Paramus, NJ. This role is critical in ensuring operational readiness and delivering excellent customer service.

The ideal candidate will manage opening and closing procedures, support sales activities, and help maintain store standards. Previous retail experience is preferred, along with strong communication skills and the ability to work flexible hours.

Qualifications

• Previous retail or customer service experience preferred.
• Strong communication and interpersonal skills with a customer-focused mindset.
• Ability to work a flexible schedule including weekends and holidays.

Responsibilities

• Open and close the store following cash handling and security procedures.
• Provide exceptional customer service and resolve guest issues on the sales floor.
• Support visual merchandising and maintain store cleanliness.

Skills

Customer service

Communication skills

Interpersonal skills

Job description

Summary

The Outlet Keyholder - Support assists store leadership with opening and closing procedures, ensures operational readiness, and helps deliver excellent customer service at the Bergen Town Center outlet. The role supports sales floor activity, merchandising, and loss prevention while maintaining store standards. The keyholder acts as a point of contact for customers and team members during assigned shifts.

Responsibilities

• Open and close the store following company cash handling and security procedures.
• Provide exceptional customer service and resolve guest issues on the sales floor.
• Support visual merchandising, restocking, and maintaining product presentation and store cleanliness.
• Assist with loss prevention efforts and follow all safety and operational policies.
• Collaborate with management on staff coverage, shift communication, and daily operational tasks.

Requirements

• Previous retail or customer service experience preferred.
• Strong communication and interpersonal skills with a customer-focused mindset.
• Ability to work a flexible schedule including weekends and holidays, and perform physical tasks such as standing for long periods and lifting merchandise.
• Reliable, trustworthy, and able to follow cash handling and security procedures.