Key Holder

Books A Million; Richmond (VA); On-site; USD 38,000 - 48,000; Full time

Job summary

Books A Million in Richmond, VA is seeking a Keyholder to act as a limited Manager on Duty, safeguarding store assets while supporting the management team.

You will lead assigned category teams, maintain merchandising and customer service standards, handle escalated customer concerns, and assist with deposits and daily operations.

The role requires a high school diploma, prior supervisory experience, and the ability to pass background screenings.

Qualifications

• High school diploma or equivalent.
• Previous experience in a supervisor role.
• 18 years of age or older.
• Successful completion of all background screenings.

Responsibilities

• Lead assigned category team and help maximize profits and customer service.
• Operate the store as a limited Manager On Duty with the management team.
• Maintain security of the store as a key-holding manager.
• Address customer complaints to a satisfactory conclusion.

Skills

Verbal & written communication

Action orientation

Interpersonal skills

Education

High school diploma or equivalent

Tools

Cash handling

Computer basics

Job description

Description

Job Description

The Keyholder operates as a limited Manager on Duty by maintaining the physical security of the store, under direction from the management team.

Roles and Responsibilities

• Maximizes profits and customer service by leading assigned category team and operating the store in adherence to all Company policies, procedures, and guidelines.
• Operates the store as a limited Manager On Duty in conjunction with the management team.
• Maintains the physical security of the store they are assigned, and in doing so is a key-holding member of management.
• Ensures highest level of customer service and handles customer complaints to a satisfactory conclusion.
• Maintains category merchandising and cleanliness and ensures operational efficiency.
• Trains and develops Associates within category and facilitates cross-training for further development.
• Facilitates effective communication to all store Associates through daily briefings and weekly and monthly meetings.
• Drops off bank deposit and picks up change order as needed
• Perform other duties as assigned.

Core Competencies

• Strong verbal and written communication skills
• Action Orientation
• Interpersonal Skills

Qualifications and Education Requirements

• High school diploma or equivalent
• Previous experience in a supervisor role
• 18 years of age or older
• Successful completion of all background screenings

Preferred Skills

• Computer and cash register skills

Physical and Environmental Requirements

• Must be able to stand and walk for extended periods of time
• Must be able to use hands/arms to operate a keyboard and telephone for repetitive motion activities
• Must be able to lift or team lift objects up to 50 lbs., with or without assistance
• Must be able to communicate using speech, sight, and sound with or without an assistive device
• Must be able to stand, walk, climb, bend, stoop, or crouch while performing daily activities of the job