Outlet 1 Food Server I

HEI Hotels & Resorts; Salt Lake City (UT); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Discounted parking

Subsidized TRAX passes

401(k) Savings Plan

Job summary

HEI Hotels & Resorts is hiring a friendly restaurant associate at our downtown Salt Lake City hotel. You will greet guests, take and confirm orders, input into POS, and deliver orders while maintaining high service standards.

Responsibilities include promoting menu items, assisting with beverages and desserts, handling payments, and ensuring a clean service area. You’ll thrive in a fast-paced hospitality environment and be a positive team player.

Qualifications

• Maintain a professional appearance and demeanor at all times.
• Willing to pitch in and help coworkers as part of a team.
• Basic knowledge of food/bev service and guest relations etiquette.
• Familiarity with table settings, service ware and menu items.
• Ability to remember and promote menu items.
• Ability to carry trays up to 30 lbs in a dynamic setting.
• Operate beverage and toast equipment as needed.
• Establish and maintain positive working relationships with guests and staff.
• Operate a keyboard and learn POS procedures.
• Strong verbal and written communication skills; adapt to audiences.

Responsibilities

• Greet guests warmly and explain specials/promotions.
• Record and confirm guest orders; input into POS.
• Deliver orders and items with accuracy and care.
• Ensure compliance with state, federal and company policies on service.
• Assist with beverage service and dessert promotion.
• Close checks promptly and provide great guest experience.
• Maintain cleanliness and setup of service stations during shifts.

Skills

Team player

Customer service

Communication

Multitasking

Attention to detail

Tools

POS system

Job description

About Us

Experience the Thrill of Downtown Salt Lake City at the Marriott Downtown at City Creek. Join our vibrant team at the heart of Salt Lake City! Situated amidst the city's most beloved attractions, our hotel seamlessly blends modern style with the spirit of the great outdoors. Located across from The Salt Palace Convention Center and a block from TRAX, we're at the epicenter of exciting conventions and group events. This fast-paced environment provides a dynamic and rewarding workplace. We offer a comprehensive benefits package including health insurance (medical, dental, vision), discounted parking, and subsidized TRAX passes. We are also committed to your professional growth, fostering a supportive environment that encourages career advancement. We're more than just a hotel; we're a community of passionate individuals dedicated to providing exceptional guest experiences.

Compensation

Tipped/Service Charge Eligible? Yes

Discretionary Performance Bonus Eligible? No

Overview

Provide guests exceptional service in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals.

Essential Duties And Responsibilities

• Check station before, during and after shift for proper set-up and cleanliness.
• Greet guests in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness.
• Record the details of the order from the guests, repeating the order to the guest to check for accuracy.
• Input the order into the Point of Sale computer to inform the kitchen of the particulars in the order being placed.
• When complete, retrieve orders up to 30 lbs. from kitchen, confirm its accuracy, lift and deliver to guest along with appropriate condiments.
• Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages.
• Replenish beverages as necessary and check with guests for overall satisfaction.
• Market and serve upon request any dessert items or specialty coffees.
• Operate the Point of Sale procedures to pre-check order and close out the check.
• Present the check to guest promptly.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Qualifications And Skills

• Maintain a professional appearance and manner at all times.
• Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.
• Must have basic knowledge of food and beverage preparation, service standards, guest relations and etiquette.
• Knowledge of the appropriate table settings, service ware and menu items.
• Ability to remember, recite and promote the variety of menu items.
• Ability to transport large trays weighing up to 30lbs. through a crowded room on a continuous basis throughout shift with or without reasonable accommodation.
• Ability to operate beverage and toast equipment with or without reasonable accommodation.
• Ability to establish and maintain effective working relationships with associates, customers, and patrons.
• Ability to operate a keyboard and learn Point of Sale procedures.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public, etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.