Bellman / Luggage Assistant

HEI Hotels & Resorts; Salt Lake City (UT); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Parking discount

TRAX pass subsidy

401(k) matching

Employee discounts

Job summary

HEI Hotels & Resorts is seeking a friendly Bell Attendant in Salt Lake City to assist guests with luggage, explain hotel facilities, and support front desk operations. You will maintain lobby areas, coordinate with shifts, and assist with airport pickups, ensuring a smooth guest experience in a fast-paced environment.

Ideal candidates have a high school diploma, hotel experience, and strong communication skills.

Qualifications

• High school diploma or equivalent.
• Hotel experience preferred.
• Ability to communicate with guests and answer questions.
• Ability to drive vans, limousines, and cars with a clean driving record.
• Ability to lift up to 75 lbs with or without accommodation.
• Ability to stand, walk or sit for long periods and perform duties.
• Excellent verbal and written communication skills.

Responsibilities

• Show guests to rooms and assist with luggage.
• Explain hotel facilities, hours, and answer questions.
• Check luggage and issue/record claim checks.
• Maintain lobby station and ensure accessibility.
• Open doors and greet guests courteously.
• Keep lobby, bell stand and baggage area clean and organized.
• Post events and entertainment boards in the lobby.
• Coordinate with shifts using intershift logs.
• Deliver messages and valet to guest rooms.
• Assist with airport pickups and vehicle inspections.
• May perform valet duties as needed.
• Support front desk with key inventory and daily tasks.

Skills

High school diploma

Hotel experience

Good driving record

Lift 75 lbs

Effective communication

Job description

About Us

Experience the Thrill of Downtown Salt Lake City at the Marriott Downtown at City Creek. Join our vibrant team at the heart of Salt Lake City! Situated amidst the city's most beloved attractions, our hotel seamlessly blends modern style with the spirit of the great outdoors. Located across from The Salt Palace Convention Center and a block from TRAX, we're at the epicenter of exciting conventions and group events. This fast-paced environment provides a dynamic and rewarding workplace. We offer a comprehensive benefits package including health insurance (medical, dental, vision), discounted parking, and subsidized TRAX passes. We are also committed to your professional growth, fostering a supportive environment that encourages career advancement. We're more than just a hotel; we're a community of passionate individuals dedicated to providing exceptional guest experiences.

Compensation

Tipped/Service Charge Eligible? YesDiscretionary Performance Bonus Eligible? No

Overview

Serve guests in hospitable manner to ensure positive guest experience during arrival and departure.

Essential Duties and Responsibilities

• Show guests to room assisting with their luggage.
• Explain all hotel facilities, their location in the hotel, hours of operation, and answer all questions about these facilities and other hotel questions.
• Check luggage for hotel guests both for day and overnight.
• Maintain the designated station in the lobby, standing alert to be easily summoned for fronts.
• Open doors and greet guests in a friendly and courteous manner.
• Maintain the cleanliness of the bell stand, lobby, and baggage room. Keep lobby door and windows clean when not busy with guests.
• Post the daily events board and entertainment board in the lobby.
• Maintain an open communication line through all shifts by proper use of intershift log.
• Deliver messages and valet to guest rooms.
• Perform pick-ups and drop-offs at the airport for the guests in a timely and friendly manner and inspect vehicles.
• May perform the duties of a valet as required.
• Assist front desk with key inventory twice weekly.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Qualifications and Skills

• High school diploma or equivalent required.
• Hotel experience preferred.
• Ability to communicate with guests, respond to questions, knowledge of hotel service, local area events and activities.
• Ability to drive vans, limousines, and automobiles. Must have an excellent driving record as verified by a Motor Vehicle Report with or without reasonable accommodation.
• Ability to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists.
• Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage with sufficient manual dexterity in both hands to be able to load and unload luggage up to 75 lbs. with or without reasonable accommodation.
• Ability to stand, walk and/or sit and continuously perform essential job functions with or without reasonable accommodation.
• Perform tasks requiring bending, stooping, kneeling and/or walking with or without reasonable accommodation.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
For your physical and mental wellness we offer competitive Medical and Dentalprograms through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.