Outdoor Store Sales Pro – Customer Joy & Gear

Recreational Equipment, Inc.; Tustin (CA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Employee discount

Health benefits

Retirement plan

Paid time off

Job summary

REI Co-op in California is seeking a Store Sales Specialist to help customers, share knowledge, and facilitate transactions with a friendly, outdoors-focused approach.

You will maintain visual standards, assist with memberships, support store pickups, and participate in Sales & Service training while delivering the 100% customer satisfaction guarantee. The role emphasizes teamwork, adaptability, and a passion for outdoor recreation.

Qualifications

• Store retail experience (preferred).
• Enjoys communicating and building relationships, both inside and outside the organization.
• Open to feedback and other viewpoints in the spirit of supporting the business.
• Uses business understanding, innovative thinking, and sound judgment to solve problems.
• Makes solid recommendations by combining information from various sources.
• Produces quality work by setting effective goals and establishing priorities.
• Organizes and uses resources to meet deadlines, keeps others in the loop about plans and progress.
• Engages and influences others to accomplish worthwhile organizational goals.

Responsibilities

• Assist customers with questions about products, memberships, and including special tickets sales.
• Maintain visual standards with store management, merchandising, and sales leads.
• Engage in REI Sales & Service Training and promote REI goods and services.
• Support store pick-up, including receiving and processing products.
• Follow REI loss prevention and safety procedures.
• Ability to work a flexible schedule based on business needs.
• Additional duties as assigned.

Skills

Store retail experience

Communication skills

Relationship building

Open to feedback

Problem solving

Job description

REI Co-op in California is seeking a Store Sales Specialist to help customers, share knowledge, and facilitate transactions with a friendly, outdoors-focused approach.

You will maintain visual standards, assist with memberships, support store pickups, and participate in Sales & Service training while delivering the 100% customer satisfaction guarantee. The role emphasizes teamwork, adaptability, and a passion for outdoor recreation.