Outdoor Power Tools Specialist & Stihl Repair Tech

Ace-Hardware; Elgin (SC); On-site; USD 32,000 - 48,000; Full time

Job summary

Ace Hardware in Elgin, SC seeks a Sales Associate and Stihl Repair Technician to deliver superior customer service and maintain inventory in the outdoor power tool area. The role includes servicing Stihl products per warranty guidelines with factory parts in a timely manner.

Applicants should have high school or GED, prior retail experience, and a willingness to complete Stihl certification training. Physical duties include lifting and standing for extended periods.

Qualifications

• High School or GED equivalent required; degree preferred.
• Must have previous retail experience.
• Experience repairing Stihl gas products is a plus (bronze or silver training).
• Must have small engine repair experience including chainsaws, pole-saws, hedge-trimmers, grass trimmers, lawnmowers, pruners, snowblowers, and leaf-blowers.
• Must be willing and able to complete Stihl branded certification training.

Responsibilities

• Provide positive representation of the store.
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store; thank customers when finished and when they are leaving.
• Ensure all calls and pages are answered promptly and courteously.
• Handle customer complaints and resolve problems with the customer in mind.
• Maintain product knowledge and store layout awareness.
• Explain repair work to customers with timelines; perform Stihl warranty processing and repairs as needed.
• Supervise outdoor power department operations; maintain inventory levels and store profitability.
• Assist with forklift operations, receiving, price changes, cycle counts, and signage.

Skills

Customer service

Retail experience

Product knowledge

Education

High School or GED

Tools

Stihl certification training

Job description

Ace Hardware in Elgin, SC seeks a Sales Associate and Stihl Repair Technician to deliver superior customer service and maintain inventory in the outdoor power tool area. The role includes servicing Stihl products per warranty guidelines with factory parts in a timely manner.

Applicants should have high school or GED, prior retail experience, and a willingness to complete Stihl certification training. Physical duties include lifting and standing for extended periods.