Outdoor Hospitality Operations Supervisor

Delaware North; Red Cliff (CO); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid vacation

Paid holidays

Parental leave

Tuition reimbursement

Certification reimbursement

Weekly pay

Free activity rentals

Vail Pass recreation area pass

Free shift meal

Employee discounts

Friends and family discounts

Monthly team events

Guide pack reimbursement

Training and internal mobility

Job summary

Delaware North Parks and Resorts is seeking an Operations and Venue Supervisor at Nova Guides in Red Cliff, Colorado. The role oversees guiding, lodging, food and beverage, front desk, and wedding operations to ensure top-tier guest service.

The position can be full-time or part-time, with pay ranging from $25.00 to $35.00 per hour, plus a comprehensive benefits package. This is an opportunity to grow within a national hospitality leader and enjoy Colorado's outdoor offerings.

Qualifications

• Must be at least 18 years old.
• Minimum of 2 years of customer service experience.
• Minimum of 1 year of supervisory experience.
• Must have a valid driver's license.
• Ability to lead, problem-solve, and operate in a fast-paced environment.
• Proficiency with Microsoft Office Suite and lodge booking software.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.
• No college degree required.

Responsibilities

• Provide information about the facilities, local hikes, attractions, and entertainment options, and guide guests on hikes and activities
• Train and schedule recreation team members to ensure the team is properly staffed to meet guest demand
• Create daily agendas to ensure all work is carried out efficiently
• Ensure the cleanliness, safety, and sanitation of all recreation equipment and facilities
• Maintain inventories of equipment, inspect for wear and tear, and perform maintenance tasks
• Assist in the managerial duties of the operation such as hiring, scheduling, inventory, ordering and payroll
• Be the night manager on duty for wedding days and morning manager on duty for days the Operation/Venue Managers are unavailable
• Assist the Operation Manager in duties for food and beverage, housekeeping and front desk
• Assist the Venue Manager in duties on event days and group bookings
• Operate a company vehicle as needed

Skills

Customer service

Supervisory experience

Problem solving

Schedule flexibility

Communication

Team leadership

Tools

MS Office Suite

Lodge booking software

Reservation booking software

Vehicle operation

Job description

Delaware North Parks and Resorts is seeking an Operations and Venue Supervisor at Nova Guides in Red Cliff, Colorado. The role oversees guiding, lodging, food and beverage, front desk, and wedding operations to ensure top-tier guest service.

The position can be full-time or part-time, with pay ranging from $25.00 to $35.00 per hour, plus a comprehensive benefits package. This is an opportunity to grow within a national hospitality leader and enjoy Colorado's outdoor offerings.