Outdoor Hospitality Guest Experience Specialist

AutoCamp- Nature's Boutique Hotel; Asheville (NC); On-site; USD 21,000 - 29,000; Part time

Benefits offered by this job

Daily Pay

Telemedicine & Mental Health care

Health Insurance options

401k Plan + Company Match

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Discounts on events, electronics, gym,

Job summary

AutoCamp is seeking a dynamic, service-oriented Guest Experience Team Member to join our team. Weekend availability strongly preferred.

AutoCamp is a lifestyle hotel brand delivering an upscale outdoor hospitality experience. Join a team focused on development, inclusivity, and employee-centric workplace culture with a robust benefits package, daily pay option, telemedicine, health insurance options, 401k match, PTO, and more.

Qualifications

• Must be over 21 to pour alcohol.
• Experience in food and beverage preferred.
• Ability to work with cloud-based applications; knowledge of Google Suite preferred.
• Strong relational skills.
• Thoroughness and attention to detail.
• Excellent and attentive customer service.
• Hospitality background, preferably in hotels or resorts.
• Food and beverage background.

Responsibilities

• Greet guests in a warm, friendly and courteous manner.
• Monitor kitchen cleanliness and adherence to safety laws.
• Help cook and serve meals and beverages when necessary.
• Regularly restock the store and back of the house.
• Assist guests with registration and accommodation assignments; handle special requests.
• Guide guests with check-ins/check-outs per Autocamp policies.
• Collect and distribute messages for guests.
• Pre-register, block and manage same-day reservations; handle future reservations as needed.
• Resolve guest complaints and assist with inquiries.
• Assist in solving billing discrepancies.
• Perform cancellations as required.
• Any other duties as requested by the supervisor.

Skills

Customer service

Hospitality

Team player

Google Suite

Tools

Google Suite

Job description

AutoCamp is seeking a dynamic, service-oriented Guest Experience Team Member to join our team. Weekend availability strongly preferred.

AutoCamp is a lifestyle hotel brand delivering an upscale outdoor hospitality experience. Join a team focused on development, inclusivity, and employee-centric workplace culture with a robust benefits package, daily pay option, telemedicine, health insurance options, 401k match, PTO, and more.