AC Guest Experience Associate

AutoCamp- Nature's Boutique Hotel; Joshua Tree (CA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Daily Pay

Telemedicine and Virtual Mental Health

Health Insurance options

Life Insurance options

401k Plan + Company Match

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Marketplace Discounts

Job summary

AutoCamp is seeking a dynamic, service-oriented Night Auditor to join our team in Joshua Tree, CA. This role blends hospitality and front desk operations within our boutique outdoor lodging setting.

You’ll greet guests, handle registrations, manage billing, and resolve questions with a focus on accuracy and a warm, professional demeanor. AutoCamp offers daily pay, benefits, and growth opportunities in a culture that values people.

Qualifications

• Ability and comfort in working with cloud-based applications; knowledge of Google Suite products preferred.
• Strong relational skills.
• Thoroughness and an attention to detail.
• Excellent and attentive customer service.

Responsibilities

• Greet and welcome guests in a warm, friendly, and courteous manner.
• Assist guests with registration and accommodations, handling special requests when possible.
• Guide guests with check-ins and check-outs efficiently and per policy.
• Collect and distribute messages for guests.
• Pre-register, block and take reservations; handle future bookings per rate structures and sell strategies.
• Resolve guest complaints and assist with inquiries related to AutoCamp's services, events, directions, and local attractions.
• Assist in solving billing discrepancies and perform cancellations as required.
• Ensure information is passed to the next shift manager or supervisor.

Skills

Cloud-based applications

Google Suite

Relational skills

Attention to detail

Customer service

Job description

AutoCamp is seeking a dynamic, service-oriented Night Auditor to join our team! AutoCamp is a lifestyle hotel brand that is changing the way people experience the great outdoors. We provide an upscale, hassle-free, and comfortable experience in the world's top outdoor destinations -- we call it Outdoor Hospitality. If you consider yourself a creative problem solver who always finds a way to get it done, we invite you to apply to AutoCamp to join our adventure.

What's in it for you?

When you join AutoCamp you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! AutoCamp provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:

• Work Today, Get Paid today, with Daily Pay!
• Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
• Multiple Health Insurance and Life Insurance options
• 401k Plan + Company Match
• Paid Time Off
• Holiday Pay
• Pet Insurance
• Employee Assistance Program
• Marketplace Discounts on event tickets, electronics, gym memberships + more!

Our Company:

AutoCamp is a division of Schulte Hospitality Group, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

ESSENTIAL RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:

• Greet and welcome guests by speaking in a warm, friendly and courteous manner.
• Support guests with registration and accommodation assignments, helping with special requests when needed and possible.
• Guide guests with check-ins/check-outs in an efficient and friendly manner, and in accordance to Autocamp's policies.
• Collect and distribute messages for guests.
• Pre-register, block and take reservations; and when necessary future reservations following hotel rate structures, discounts, and sell strategies.
• Resolve guest complaints and assists with inquiries that relate to Autocamp's services, events, directions, local attractions, etc.
• Assist in solving billing discrepancies.
• Perform cancellations according to procedures.
• Follow through and complete Supervisor's checklist by end of shift.
• Ensure that all information pertinent to the desk or related areas is passed on to the following shift manager or supervisor.
• Perform any other duties as requested by Supervisor.

DESIRED SKILLS AND EXPERIENCE

• Ability and Comfort in Working with Cloud Based Applications; knowledge of Google Suite products preferred.
• Strong Relational Skills
• Thoroughness and an Attention to Detail
• Excellent and Attentive Customer Service

THE RIGHT PERSON WILL...

• Be well groomed and have a keen sense of style and an appreciation for good design.
• Practice thoroughness and an attention to detail.
• Possess excellent and attentive customer service.
• Be a creative problem solver who can find solutions when issues arise.

*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.

*AC Hospitality Management, LLC is an Equal Opportunity Employer.