Outdoor Gear Sales Pro — Customer Experience

REI; Carlsbad (CA); On-site; USD 24,000 - 27,000; Full time

Job summary

REI Carlsbad is seeking a Store Sales Specialist to help customers, share product knowledge, and promote REI memberships while keeping the store organized and visually appealing. You will learn and apply REI Sales & Service training and assist with pickup orders and safety procedures.

The role emphasizes customer interaction, teamwork, and flexible scheduling to meet daily business needs and deliver 100% customer satisfaction.

Qualifications

• Store retail experience preferred.
• Strong communication and relationship-building skills.
• Open to feedback and diverse viewpoints.
• Uses business judgment to solve problems.
• Ability to meet deadlines and keep plans aligned.
• Engages and influences others to accomplish goals.

Responsibilities

• Assist customers with questions about products, memberships, and including special tickets sales.
• Maintain visual standards with store management, merchandising, and sales leads.
• Engage in REI Sales & Service Training and promote REI goods and services.
• Support store pick-up, including receiving and processing products.
• Follow REI loss prevention and safety procedures.
• Ability to work a flexible schedule based on business needs.
• Additional duties as assigned.

Skills

Customer service

Retail experience

Communication

Teamwork

Problem solving

Open to feedback

Job description

REI Carlsbad is seeking a Store Sales Specialist to help customers, share product knowledge, and promote REI memberships while keeping the store organized and visually appealing. You will learn and apply REI Sales & Service training and assist with pickup orders and safety procedures.

The role emphasizes customer interaction, teamwork, and flexible scheduling to meet daily business needs and deliver 100% customer satisfaction.