Outdoor Gear Expert & Customer Experience Pro

REI; Oakbrook Terrace (IL); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Employee discount

Health benefits

Retirement savings plan

Paid time off

Job summary

REI in Oak Brook Terrace, IL is seeking a Store Sales Specialist to help create better outdoor experiences by sharing knowledge, giving recommendations, and engaging with customers daily. You will facilitate transactions, promote memberships, and help keep the store organized, leveraging your product knowledge and REI services.

The role emphasizes customer interactions, teamwork, and a flexible schedule to meet business needs.

Qualifications

• Store retail experience (preferred).
• Enjoys communicating and building relationships, both inside and outside the organization.
• Open to feedback and other viewpoints in the spirit of supporting the business.
• Uses business understanding, innovative thinking, and sound judgment to solve problems.
• Makes solid recommendations by combining information from various sources.
• Produces quality work by setting effective goals and establishing priorities.
• Organizes and uses resources to meet deadlines, keeps others in the loop about plans and progress.
• Engages and influences others to accomplish worthwhile organizational goals.

Responsibilities

• Assist customers with questions about products, memberships, and including special tickets sales.
• Maintain visual standards with store management, merchandising, and sales leads.
• Engage in REI Sales & Service Training and promote REI goods and services.
• Support store pick-up, including receiving and processing products.
• Follow REI loss prevention and safety procedures.
• Ability to work a flexible schedule based on business needs.
• Additional duties as assigned.

Skills

Customer service

Merchandising

Communication

Teamwork

Problem solving

Tools

POS systems

Job description

REI in Oak Brook Terrace, IL is seeking a Store Sales Specialist to help create better outdoor experiences by sharing knowledge, giving recommendations, and engaging with customers daily. You will facilitate transactions, promote memberships, and help keep the store organized, leveraging your product knowledge and REI services.

The role emphasizes customer interactions, teamwork, and a flexible schedule to meet business needs.