Outdoor Gear Advisor & Customer Experience Pro

REI; Silverdale (WA); On-site; USD 24,000 - 27,000; Full time

Benefits offered by this job

Employee discount

Health benefits

Retirement plan

Paid time off

Job summary

REI is seeking a Store Sales Specialist to help create better outdoor experiences by sharing knowledge, giving recommendations, and engaging with customers daily. You will facilitate transactions, promote memberships, and keep merchandise organized on the floor.

You will use your product knowledge to stay ahead of trends, advise customers, and contribute to a 100% customer satisfaction guarantee. The role requires a flexible schedule and a passion for the outdoors.

Qualifications

• Excellent communication and relationship-building skills.
• Willingness to take feedback and adapt.
• Ability to solve problems and make sound judgments.
• Ability to set goals and prioritize tasks.
• Strong organizational skills and time management.
• Influence others to achieve organizational goals.

Responsibilities

• Assist customers with questions about products, memberships, and including special tickets sales.
• Maintain visual standards with store management, merchandising, and sales leads.
• Engage in REI Sales & Service Training and promote REI goods and services.
• Support store pick-up, including receiving and processing products.
• Follow REI loss prevention and safety procedures.
• Ability to work a flexible schedule based on business needs.

Skills

Customer service

Communication

Relationship building

Open to feedback

Problem solving

Goal setting

Organization

Prioritization

Job description

REI is seeking a Store Sales Specialist to help create better outdoor experiences by sharing knowledge, giving recommendations, and engaging with customers daily. You will facilitate transactions, promote memberships, and keep merchandise organized on the floor.

You will use your product knowledge to stay ahead of trends, advise customers, and contribute to a 100% customer satisfaction guarantee. The role requires a flexible schedule and a passion for the outdoors.