Outdoor Experience Supervisor

Hyatt; Palm Springs (CA); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Health insurance

PTO

Compassionate leave

Life insurance

Paid holidays

401k with company match

Parental leave

Hotel room discounts

Wellness reimbursement

Job summary

Thompson Palm Springs, part of Hyatt Hotels, seeks an Outdoor Experience Supervisor to lead pool decks and outdoor guest spaces, ensuring premium service and safety. The role reports to the Director of Outdoor Experience and involves hands-on leadership, scheduling, training, and coordinating with Food & Beverage and Events teams.

The position is nonexempt and hourly with a budgeted rate of $24.00. Candidates should have supervisory hospitality experience, valid food handling credentials, and

Qualifications

• Must have supervisory experience in hospitality or resort operations.
• Strong guest service, communication, and problem-solving skills.
• Ability to lead and motivate teams in an outdoor environment.

Responsibilities

• Supervise the daily operation of pool decks, cabanas, daybeds, and outdoor guest experiences.
• Assist with scheduling, training, coaching, and development of Outdoor Experience colleagues.
• Conduct daily inspections of outdoor areas to ensure cleanliness, safety, organization, and brand standards.
• Monitor reservations and ensure seamless service delivery throughout the guest experience.
• Collaborate with Food & Beverage, Events, and Hotel Operations teams on programming and events.

Skills

Supervisory experience

Guest service

Leadership

Communication

Problem solving

MS Office & POS systems

Education

Riverside Food Handler's Card

RBS Certificate

Tools

MS Office

POS systems

Job description

Close Inclusive Collection Job Postings Notification

\"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone.\"

Peggy Focheux Duval: Director of Learning & Development, France

Thompson Palm Springs is seeking a friendly and service-orientedOutdoor Experience Supervisorto join our team!

Since opening in 2024, Thompson Palm Springs has quickly established itself as the desert’s most coveted lifestyle resort in the heart of downtown Palm Springs. Showcasing iconic mid-century modern design, bungalow-inspired accommodations, iconic dining, and vibrant social experiences, the resort has become a sought-after destination for discerning travelers, luxury weddings, milestone celebrations, brand activations, corporate retreats, and high-profile events.

The resort features Lola Rose, a bold Eastern Mediterranean dining experience inspired by the spice markets of Istanbul and the seasonal bounty of California, alongside Bar Issi, an elevated coastal Italian concept that blends relaxed luxury with coastal culinary sophistication. Two expansive pool experiences, immersive mountain views, the HALL Napa Valley Tasting Room, and over 35,000 square feet of dynamic indoor and outdoor event venues provide endless opportunities for unforgettable gatherings. Thompson Palm Springs was recently recognized among Condé Nast Traveler’s Top 10 Best New Hotels in the World (2026) and ranked the #1 Hotel in Southern California in the Condé Nast Readers’ Choice Awards (2025).

The Outdoor Experience Supervisor supports the Director of Outdoor Experience in the daily operation of all outdoor resort venues, including pool decks, cabanas, daybeds, pool service, and Upper Stories. This role provides hands‑on leadership, supervises team members, ensures service standards are met, and helps create a vibrant, luxury guest experience. The Supervisor serves as a visible presence throughout outdoor spaces, assisting with guest needs, team development, and operational execution. Responsibilities include, but are not limited to, the following:

• Supervise the daily operation of pool decks, cabanas, daybeds, and outdoor guest experiences.
• Support the execution of Upper Stories operations, ensuring the space is properly set up, maintained, and guest‑ready.
• Lead by example while providing exceptional guest service and resolving guest concerns promptly and professionally.
• Assist with scheduling, training, coaching, and development of Outdoor Experience colleagues.
• Conduct daily inspections of outdoor areas to ensure cleanliness, safety, organization, and brand standards.
• Monitor cabana and daybed reservations and ensure seamless service delivery throughout the guest experience.
• Partner with Food & Beverage, Events, and Hotel Operations teams to execute resort programming and special events.
• Assist in managing labor, supplies, and operational expenses within established budgets.
• Support communication between departments to maintain efficient operations and elevated guest satisfaction.
• Ensure compliance with all safety, sanitation, and company policies and procedures.
• Complete administrative tasks, shift reports, and operational follow‑up as needed.
• Perform other duties as assigned.

Thompson Palm Springs is a place where high expectations aren't just met‑they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

This is a nonexempt (hourly) role. The budgeted rate for this role is $24.00.This is the hourly ratefor this position that Thompson Palm Springsreasonably expectsto pay. Decisions regarding individual hourly rates will be based ona number offactors includingexperience,and education.

Why work for Thompson Palm Springs?

• Health, Dental, Vision Insurance eligibility after 30 days of employment
• Paid Time Off (PTO)
• Compassionate Leave
• Life Insurance
• Paid Holidays
• 401k Retirement Savings Plan & Company Match
• Paid Parental Leave & Adoption Assistance Program
• Free & Discounted Hotel Rooms at Hyatt Hotels around the World!
• Tuition & Wellness Reimbursement

Our Vales: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

Hyatt is an equal opportunity employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity

Qualifications

Riverside Food Handler's Card and (Responsible Beverage Service (RBS) Certificate

Must be 21 years old or older

Minimum 2 years of supervisory experience in hospitality, resort operations, food & beverage, pool operations, guest services, or a related field.

Luxury, lifestyle, resort, or high-volume hospitality experience preferred.

Strong guest service, communication, and problem‑solving skills.

Ability to lead and motivate teams in a fast‑paced outdoor environment.

Working knowledge of Microsoft Office and POS systems.

Flexible schedule with the ability to work weekends, holidays, and peak business periods.

Ability to work outdoors for extended periods in varying weather conditions.

Hyatt Regency London - The Churchill | London , ENG , GB