Luxury Outdoor Experience Supervisor

Hyatt; Palm Springs (CA); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Health insurance

PTO

Compassionate leave

Life insurance

Paid holidays

401k with company match

Parental leave

Hotel room discounts

Wellness reimbursement

Job summary

Thompson Palm Springs, part of Hyatt Hotels, seeks an Outdoor Experience Supervisor to lead pool decks and outdoor guest spaces, ensuring premium service and safety. The role reports to the Director of Outdoor Experience and involves hands-on leadership, scheduling, training, and coordinating with Food & Beverage and Events teams.

The position is nonexempt and hourly with a budgeted rate of $24.00. Candidates should have supervisory hospitality experience, valid food handling credentials, and

Qualifications

• Must have supervisory experience in hospitality or resort operations.
• Strong guest service, communication, and problem-solving skills.
• Ability to lead and motivate teams in an outdoor environment.

Responsibilities

• Supervise the daily operation of pool decks, cabanas, daybeds, and outdoor guest experiences.
• Assist with scheduling, training, coaching, and development of Outdoor Experience colleagues.
• Conduct daily inspections of outdoor areas to ensure cleanliness, safety, organization, and brand standards.
• Monitor reservations and ensure seamless service delivery throughout the guest experience.
• Collaborate with Food & Beverage, Events, and Hotel Operations teams on programming and events.

Skills

Supervisory experience

Guest service

Leadership

Communication

Problem solving

MS Office & POS systems

Education

Riverside Food Handler's Card

RBS Certificate

Tools

MS Office

POS systems

Job description

Thompson Palm Springs, part of Hyatt Hotels, seeks an Outdoor Experience Supervisor to lead pool decks and outdoor guest spaces, ensuring premium service and safety. The role reports to the Director of Outdoor Experience and involves hands-on leadership, scheduling, training, and coordinating with Food & Beverage and Events teams.

The position is nonexempt and hourly with a budgeted rate of $24.00. Candidates should have supervisory hospitality experience, valid food handling credentials, and