Outdoor Engagement Specialist- 2nd Shift

Human Services Campus, Inc.; Phoenix (AZ); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Paid time off

403b plan

Paid holidays

Flexible schedule

Job summary

The Keys to Change campus in Phoenix is seeking an SOS Engagement Specialist to provide crisis case management, client engagement, de-escalation, motivational interviewing, and access to community resources for individuals ending homelessness.

This outdoor, year-round role requires strong communication, ability to manage a caseload of about 25 clients, and collaboration with shelter and mental health service partners. Bilingual English/Spanish is a plus.

Qualifications

• Minimum of 1 year experience providing homeless services or mental health services.
• Strong consideration for Outreach and Case Management experience.
• Bilingual English/Spanish is a plus; knowledge of homeless services in Maricopa County.
• Clear, professional communication; ability to multitask in a fast-paced environment.

Responsibilities

• Serve clients by welcoming, directing, and triaging to appropriate services.
• Identify and triage vulnerable individuals using motivational interviewing and de-escalation.
• Manage a caseload of about 25 individuals and remove barriers to housing and shelter.
• Conduct regular welfare checks of clients in the SOS.
• Ensure clients have Keys to Change IDs and access to services; use HMIS for data entry.
• Coordinate with partners to facilitate entry into shelter and mental health services.
• Other duties as assigned.

Skills

Homeless services

Case management

Outreach experience

Crisis de-escalation

Bilingual Spanish

Education

Experience in homelessness services

Job description

Are you ready to change lives together? Join the Keys to Change team! From the front lines to the back office, our mission to end homelessness is only possible through the hard work, talent, and expertise of our diverse and dynamic staff.

A career with Keys to Change is an opportunity to be the difference you want to see in the world. We offer a competitive total compensation package including medical, dental, life, paid holidays, vacation and personal time, and the satisfaction of giving hope and transforming lives.

Find your fit – let’s change lives together.

Keys to Change is activating a diverse and inclusive team with a wide range of backgrounds, perspectives, and skills to support the incredible diversity of the clients we serve. Beyond “prerequisites” and “minimum qualifications,” your unique combination of passion, lived experience, and/or education/work history may make you the perfect fit for Keys to Change.

Location: Phoenix, AZ

Job Id:174

# of Openings:1

Become a Part of Something Big!

Our mission at the Keys to Change campus is to create a safe, engaging, holistic community that empowers people to end their homelessness and create positive, long-term changes. We offer a dynamic work environment where your ideas and critical thinking skills will be valued, and your contributions will directly influence the lives of those in need.

We are looking for individuals who are ready to be part of somethingbigger than themselves, whowant to challenge the status quo.

At Keys to Change, your work will matter,your voice will be heard,and together, we will transform lives and strengthen communities

Keys to Change is an Equal Opportunity Employer and offers an attractive health and benefits package for our employees, including 100% towards monthly premiums for Health, Dental, Long- and Short-Term Disability, and Life insurance (employee only), Paid Time Off, 403b, 8 Paid Holidays, and flexible schedule.

Summary

The Safe Outdoor Space(SOS)Engagement Specialistprovides crisiscase management, client engagement,de-escalation,motivational interviewing, and knowledge of community support resourcesfor individuals accessing the SOS. This positionis responsibleforengagingclientsabout services available to them in ending their homelessness. TheOutdoor Engagement Specialistis responsible foridentifying emergent issues to report to SOS security staff, emergency medical personnel,and/or theSOSManager.

This position will function mostly outdoorsyear-round, and the individual must be able to work in a variety of temperatures and weather situations.

Essential Functions

{ Serve clients by welcoming, directing, and triaging them to appropriate services.

{ Identifyand triage vulnerable individuals experiencing mental health, substance abuse and/or traumatic crisesusing best practices including motivational interviewing, conflict resolution, and crisis de-escalation.

{ Manage case load of approximately 25 individuals to identifyand eliminate barriers to housing and shelter.

{ Conduct regular welfare checks of clients staying within the SOS.

{ Check that all clients entering the SOS have Keys to Change IDs and have access to Keys to Change services. Utilize the Homeless Management Information System (HMIS) for data entry.

{ Utilize diversion strategies to see if other resources, outside of shelter, will work for the client such as recovery homes and other needs based facilities.

{ Work withclients in compliance of SOS ClientRightsand Responsibilitiesin a matter that is conducive to clients progressing in endingtheirhomelessness

{ Document incidents involving security staff or first responders.

{ Provide services in a manner congruent with harm reduction theory, progressive engagement, low-barrier eligibility, trauma informed care, and national best practices.

{ Coordinate withHSCpartners to facilitate entry into shelter,mental healthservices,and other services.

Other duties upon request.

Qualifications

Minimum of1year experience providing homeless services or mental health services.

Strong consideration will be given to candidates with Outreach and Case Management Experience.

Preferred qualifications include staff who is bilingual (English and Spanish)andhas knowledge of homeless services, behavioral health, and substance abusecommunity resources in Maricopa County.

Must be able to communicate clearly and professionally, work as a team player and independently; the ability to multitask, work in a face paced environment and maintain a calm demeanor in high stress situations.

Must demonstrate personal responsibility and integrity; show initiative and an ability to work independently; with a sensitivity to cultural diversity, lifestyle issues is essential.

Required Functional Abilities

{ Ability to work outside for up tosevenhours a day.

{ Effective written and verbal communication skills (Spanish a plus).

{ Visual acuity sufficient to maintain system of records and reports containing computer-generated and handwritten documents.

{ Ability to handle sensitive material, maintaining the highest level of confidentiality and displaying sound judgement.

Mobility sufficient to conduct regular duties within an outdoor environment of unpaved terrain.

A bility to lift up to 20 pounds in order to safely manage supplies and equipment.

Using the Power of Collaboration to Create Solutions to End Homelessness

Values:

We are guided by our belief in dignity, diversity, innovation, creativity, empowerment, community, responsibility, and collaboration.

Phoenix Location:

Key Campus
204 S. 12th Avenue
Phoenix, AZ 85007
[phone]

Equal Employment Opportunity Statement

Keys to Change will recruit, hire, train, and promote persons in all job titles without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or other statuses protected by applicable law. In addition, all personnel actions such as compensation, promotion, demotion, benefits, transfers, staff reductions, terminations, reinstatement and rehire, company-sponsored training, education and tuition assistance, social and recreational programs will be administered in accordance with the principles of equal employment opportunity.