Outcomes Architect [Contract]

Notion; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Notion is a collaborative AI workspace that helps teams manage knowledge, projects, meetings, and AI tools in one place. We’re seeking a Customer Success Manager to drive adoption, value realization, renewals, and expansion within a book of named accounts, with a focus on guiding customers through AI Transformation and demonstrating measurable ROI.

You will partner with Solutions Consultants and Services to ensure successful outcomes, build durable Notion workflows, and deliver ongoing value to

Qualifications

• Experience driving customer adoption, value realization, renewals, or expansion within a B2B software environment.
• Strong customer-facing discovery instincts to understand business problems and map workflows.
• Technical fluency and ability to co-design, configure, and troubleshoot Notion workspaces and workflows.
• Commercial awareness and ability to partner on renewal risk, expansion potential, and account strategy.
• Ability to design workflows that drive usage-based consumption and measurable outcomes.

Responsibilities

• Drive workflow adoption and value realization for a book of named accounts.
• Contribute to net revenue retention with renewal and expansion pipeline.
• Partner with Solutions Consultants on expansion and renewal strategy for shared accounts.
• Define mutual success plans and guide customers through AI Transformation with ROI reviews.
• Identify opportunities to engage Services for complex implementations and ensure value delivered.

Skills

B2B software experience

Discovery & problem mapping

Technical fluency with Notion

Commercial renewal strategy

Workflow design for adoption

Job description

Who We Are

Notion is the collaborative AI workspace where teams and agents think together. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion.Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work.

What You’ll Achieve

• Drive workflow adoption and value realization for a book of named accounts ensuring your customers know how to deliver outcomes with Notion
• Contribute directly to NRR with predictable renewal and expansion pipeline and proactive product adoption for your book of business
• Partner closely with Solutions Consultants on strategy for expansion and renewal for shared accounts, including owning the commercial opportunity for flat and at-risk renewals
• Define and maintain mutual success plans that proactively guide customers through their AI Transformation and demonstrate ROI to executive-level stakeholders with periodic business reviews
• Facilitate use-case consultations that guide customers through their continuous Solutions Design and identify new workflow opportunities that drive outcomes and increase value with Notion
• Identify opportunities to engage Services for customers with complex or technical implementation needs and partner closely with the Services team throughout delivery to ensure successful outcomes and value delivered
• Learn Notion’s product and the broader AI ecosystem inside and out so you can be best suited help customers navigate new ways of working and build durable systems in Notion as the underlying system
• Help build and deliver OA programs that generate customer and business outcomes across Notion’s install base

Skills You’ll Need to Bring

• 3+ years of experience driving customer adoption, value realization, renewals, or expansion within a B2B software environment
• Strong customer-facing discovery instincts, with the ability to understand business problems, map workflows, and translate goals into practical implementation plans
• Technical fluency and presence as a trusted advisor — while you won't be building for your customers, you should be capable of co-design, configuring, and troubleshooting Notion workspaces and workflows
• Commercial awareness and the ability to partner with account owners on renewal risk, expansion potential, and account strategy
• Ability to design and help customers build workflows that drive usage based consumption, connecting adoption patterns to measurable commercial outcomes
• Str