Enterprise Outcomes Architect

Notion; San Francisco (CA); On-site; USD 180,000 - 240,000; Full time

Job summary

Notion is seeking an Outcomes Architect to drive adoption and value realization for a portfolio of named accounts. You will lead workflow design, align with Solutions Consultants on expansion and renewal strategy, and guide customers through AI-enabled transformations that deliver measurable outcomes.

You will collaborate across solutions, services, and sales to ensure predictable revenue, and develop mutual success plans that showcase ROI. A deep passion for AI and product fluency is essential.

Qualifications

• 7+ years of experience driving customer adoption, value realization, renewals, or expansion within a B2B software environment.
• Strong customer-facing discovery instincts, with the ability to understand business problems, map workflows, and translate goals into practical implementation plans.
• Technical fluency and presence as a trusted advisor—co-design, configuring, and troubleshooting Notion workspaces and workflows.
• Commercial awareness and the ability to partner with account owners on renewal risk, expansion potential, and account strategy.
• Ability to design and help customers build workflows that drive usage-based consumption and measurable outcomes.
• Strong program and stakeholder management skills, with the ability to manage success plans and timelines across a book of accounts.
• Agency, urgency, and customer empathy, bringing structure to ambiguous problems.

Responsibilities

• Drive workflow adoption and value realization for a book of named accounts, ensuring customers know how to deliver outcomes with Notion.
• Contribute directly to Net Revenue Retention with renewal/expansion pipeline and product adoption.
• Partner with Solutions Consultants on expansion and renewal strategy for shared accounts, including owning the commercial opportunity.
• Define mutual success plans guiding customers through AI Transformation and ROI demonstrations to executives.
• Guide customers through use-case discussions and identify new workflow opportunities that add value.
• Engage Services for complex implementations and coordinate with delivery teams to ensure successful outcomes.
• Learn Notion and AI ecosystem to help customers build durable, scalable Notion workflows.
• Develop OA programs delivering customer and business outcomes across Notion’s install base.

Skills

Customer adoption

Renewals & expansion

Discovery & requirements

Workflow design

Notion workspace configuration

Commercial acumen

Stakeholder management

AI fluency

Tools

Notion

Job description

Who We Are

Notion is the collaborative AI workspace where teams and agents think together. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion.

About the Role

Notion is reimagining how customers adopt, expand, and realize value from software in an AI-native world. As an Outcomes Architect, you’ll be the build-beside partner who helps customers turn AI ambition into working systems inside Notion. You’ll own workflow adoption, value delivery, and renewal outcomes for a book of named accounts, with a focus on customers that are flat, at-risk, or need a stronger path to measurable impact.

You’ll partner closely with Solutions Consultants on account strategy, expansion qualification, and planning, while directly shaping outcomes that strengthen customer partnerships and contribute to predictable revenue. If you’re someone who loves helping customers build workflows that solve real business problems—and you want to work at the intersection of AI, productivity, customer value, and revenue impact—this is the role.

What You’ll Achieve

• Drive workflow adoption and value realization for a book of named accounts ensuring your customers know how to deliver outcomes with Notion
• Contribute directly to NRR with predictable renewal and expansion pipeline and proactive product adoption for your book of business
• Partner closely with Solutions Consultants on strategy for expansion and renewal for shared accounts, including owning the commercial opportunity for flat and at-risk renewals
• Define and maintain mutual success plans that proactively guide customers through their AI Transformation and demonstrate ROI to executive-level stakeholders with periodic business reviews
• Facilitate use-case consultations that guide customers through their continuous Solutions Design and identify new workflow opportunities that drive outcomes and increase value with Notion
• Identify opportunities to engage Services for customers with complex or technical implementation needs and partner closely with the Services team throughout delivery to ensure successful outcomes and value delivered
• Learn Notion’s product and the broader AI ecosystem inside and out so you can be best suited help customers navigate new ways of working and build durable systems in Notion as the underlying system
• Help build and deliver OA programs that generate customer and business outcomes across Notion’s install base

Skills You’ll Need to Bring

• 7+ years of experience driving customer adoption, value realization, renewals, or expansion within a B2B software environment
• Strong customer-facing discovery instincts, with the ability to understand business problems, map workflows, and translate goals into practical implementation plans
• Technical fluency and presence as a trusted advisor—while you won't be building for your customers, you should be capable of co-design, configuring, and troubleshooting Notion workspaces and workflows
• Commercial awareness and the ability to partner with account owners on renewal risk, expansion potential, and account strategy
• Ability to design and help customers build workflows that drive usage based consumption, connecting adoption patterns to measurable commercial outcomes
• Strong program and stakeholder management skills, with the ability to manage success plans, timelines, risks, and customer commitments across a book of accounts
• You operate with agency, urgency, and customer empathy, bringing structure to ambiguous problems and helping teams move from ideas to working systems
• You’re obsessed with AI, constantly building with the newest tools and learning new ways of working

Nice to Haves

• Prior experience in customer success, solutions consulting, implementation, technical account management, or post-sales strategy for productivity, collaboration, or workflow software
• Experience working with flat, at-risk, or complex renewal accounts and helping customers return to a clear value path
• Experience partnering in a shared account ownership model with sales, solutions, support, or implementation teams
• Experience designing repeatable customer programs, playbooks, or interventions that improve retention, expansion, and adoption at scale

Compensation

Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided below. For roles based in San Francisco, the estimated range for total on target earnings (including base salary and on target incentive pay) for this role is $180,000-$240,000.

A Note on AI

You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on.

Equal Opportunity & Accommodations

We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know.

Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.