Outbound Team Leader

TLD Logistics Services, Inc.; Fontana, Northern (CA, KY); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health Insurance Benefits

Job summary

TLD Logistics, Inc. in Fontana, CA is seeking an Outbound Team Lead to oversee daily warehouse outbound operations, drive on-time performance, and lead a team of associates. You will apply PDCA, Kaizen, and 5S discipline while ensuring safety and cost-conscious improvements.

Qualifications include a High School Diploma or GED, 2+ years in a warehouse, WMS/RF experience, and bilingual English/Spanish preferred. Health Insurance Benefits offered.

Qualifications

• High school diploma or GED required with warehouse experience.
• 2+ years in warehouse or distribution center, outbound leadership preferred.
• Experience with WMS and RF scanning devices, plus Microsoft Office.
• Excellent verbal and written communication; bilingual English/Spanish preferred.
• Problem-solving and critical-thinking skills; forklift/MHE certification a plus.

Responsibilities

• Lead and coordinate daily outbound operations to ensure 100% on-time performance for routes.
• Manage customer KPI goals focusing on productivity and quality.
• Plan daily workload to optimize labor and outbound throughput; drive Kaizen initiatives.
• Enforce safety and 5S discipline; maintain a clean, organized workspace.
• Serve as liaison between hourly associates and management with clear communication.

Skills

Leadership

KPI management

Safety culture

5S discipline

Communication

Bilingual English/Spanish

Education

High School Diploma or GED

Tools

WMS

RF scanning

Microsoft Office

Job description

The Outbound Team Lead is a critical leadership role responsible for overseeing daily warehouse activities, including order picking, packing, staging, and shipping. The successful candidate is expected to a leadership philosophy that priorities respect for people, disciplined execution, and a relentless pursuit of efficiency. This role serves as the bridge between hourly associates and senior management, ensuring that all outbound operations meet strict KPI targets while fostering a culture of continuous improvement (Kaizen) and safety.

ESSENTIAL FUNCTIONS

1. Operational & KPI Management

• Lead and coordinate daily outbound operations to ensure 100% on-time performance for all outbound routes.
• Manage to customer KPI goals, specifically focusing on productivity and quality.
• Support and develop daily workload planning to optimize labor allocation and Outbound throughput.
• Implement and maintain strong visual management controls, including progress control boards and real-time status updates.
• Lead with a "Respect for People" mindset, ensuring a positive and professional work environment.
• Ensure labor stability within the department by utilizing proactive leadership methods to maintain morale and reduce turnover.
• Serve as the primary liaison between Team Members and management, facilitating transparent and excellent verbal and written communication.
• Actively identify and eliminate waste within the operation to streamline workflows and reduce costs.
• Apply PDCA & Root Cause analysis techniques to resolve operational discrepancies and prevent recurrences.
• Drive Continuous Improvement initiatives by encouraging associate feedback and implementing small-scale improvements to daily tasks.

4. Safety & 5S Discipline

• Maintain a "Safety First" culture, ensuring all team members adhere to strict safety protocols and reporting standards.
• Enforce rigorous 5S Discipline to ensure a clean, organized, and efficient workspace at all times.
• Regular, reliable, and punctual on-site attendance is an essential function of this position due to the operational nature of the work. The employee must be able to report to the designated work location as scheduled and maintain a level of attendance and punctuality that enables the employee to effectively perform the essential duties and responsibilities of the position and meet operational requirements, with or without reasonable accommodation. Attendance requirements are subject to applicable company policies and federal, state, and local laws regarding protected leaves of absence and reasonable accommodation.

Working conditions Working conditions are normal for an office/warehouse environment. Working conditions cover a range of circumstances from weekdays, evening, and weekends.

Physical requirements: In compliance with the Americans with Disabilities Act, the following have been identified as physical requirements of the job:

• Ability to perform light to heavy duties.
• Must be able to lift a minimum of 50 lbs.
• Ability to work extended hours as required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

TLD Logistics, Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status.

Health Insurance Benefits

Requirements

EDUCATION AND EXPERIENCE REQUIREMENTS

High School Diploma or GED equivalent is required.

2+ years of experience in a warehouse or distribution center.

Experience in Outbound Team Lead is preferred.

Familiarity with WMS and RF scanning devices.

Proficient in Microsoft Word, Excel, and Power point.

Excellent communications skills, verbal & written required.

Bilingual English/Spanish preferred.

Problem-solving and critical-thinking skills.

Forklift or MHE certification is a plus.