Outbound Group Lead

TLD Logistics Services, Inc.; Fontana, Northern (CA, KY); Hybrid; USD 75,000 - 110,000; Full time

Benefits offered by this job

Health Insurance Benefits

Job summary

TLD Logistics, Inc. in Fontana, CA is seeking an Outbound Group Lead to manage a team responsible for picking, packing, staging, and shipping customer orders. You will drive KPI performance, coordinate workload, and mentor Team Leads while ensuring safety and process discipline on the floor.

The role requires 5+ years in warehouse/logistics with leadership experience and strong Lean/Kaizen knowledge. Expect a collaborative, fast-paced environment with a focus on continuous improvement.

Qualifications

• Excellent verbal and written communication — required.
• Strong knowledge of outbound operations (picking/packing/shipping).
• Able to teach, coach, and develop others.
• Lean/Japanese management principles (Kaizen, 5S, Muda, PDCA).
• Experience with WMS and RF scanning.
• Excellent organizational and time management.
• Strong problem-solving and critical-thinking skills.
• Proficient with Microsoft Word, Excel, and PowerPoint.
• Bilingual English/Spanish a plus.
• Forklift or other MHE certification preferred.

Responsibilities

• Oversee daily outbound operations including picking, packing, labeling, staging, and shipping.
• Manage customer KPI goals for productivity, quality, and on-time performance.
• Support workload planning based on volume forecasts, staffing, and deadlines.
• Assign tasks and balance labor to maintain flow and reduce bottlenecks.
• Maintain visual management controls and standard work postings.
• Coach and develop Team Leads and associates; build bench strength.
• Train and onboard new team members on outbound standard work and safety.
• Ensure labor stability through engagement and fair leadership.
• Serve as first contact for team; solicit improvement ideas.
• Safety Champion: enforce protocols, audits, and 5S discipline.
• Lead cross-functional coordination with Inventory, Returns, Transportation, Inbound.
• Lead daily start-of-shift meetings and shift handoffs.
• Ensure on-site attendance and punctuality to meet operational needs.

Skills

Communication

Leadership

Lean Kaizen

WMS

RF Scanning

Forklift Cert

Time Management

Bilingual

Education

High School Diploma or GED

Associate degree or tech cert

Tools

Microsoft Office

Job description

The Outbound Group Lead is responsible for leading a team of outbound associates to ensure timely, accurate, and efficient picking, packing, staging, and shipping of customer orders. This position supports the outbound department by monitoring workflows, coordinating team tasks, resolving operational issues at the root case, and ensuring all outbound activities meet safety, quality, and productivity standards. 1st shift: 10:30 am to 7 pm.

Key Responsibilities

1. Operational Leadership & Customer KPI Management

• Oversee daily outbound operations including order picking, packing, labeling, staging, and shipping activities.
• Manage to customer KPI goals for productivity and quality, and ensure on-time performance for all outbound routes.
• Support and develop workload planning for the department based on volume forecasts, staffing levels, and shipping deadlines.
• Assign tasks and balance labor across the team to maintain flow and eliminate bottlenecks.
• Establish and maintain strong visual management controls, including progress control boards, hour-by-hour tracking, and standard work postings.

2. People Development — "Heart of a Teacher"

• Model respect for people in every interaction, setting the leadership standard for the department.
• Coach, mentor, and develop Team Leads and associates; build bench strength and succession readiness within the group.
• Train and onboard new team members on outbound standard work, quality expectations, and safety requirements.
• Ensure labor stability within the department through engagement, recognition, fair treatment, and consistent leadership methods.
• Serve as the first point of contact for team members; listen actively (Genchi Genbutsu – go and see) and elevate concerns appropriately.
• Drive Kaizen initiatives as a core daily responsibility, not a side project.
• Identify and eliminate muda (waste) — overproduction, waiting, transportation, over-processing, excess inventory, motion, defects, and unused talent.
• Apply PDCA (Plan-Do-Check-Act) and structured root cause analysis to correct problems permanently rather than temporarily.
• Actively solicit and implement improvement ideas from associates, giving credit to the team.

4. Safety Champion

• Serve as the department Safety Champion, owning the safety culture for the group.
• Ensure all associates comply with safety protocols, SOPs, and company policies; conduct safety talks, audits, and near-miss reviews.
• Ensure proper use, inspection, and care of material handling equipment (MHE), including pallet jacks, forklifts, and RF scanners.
• Stop work immediately when an unsafe condition or behavior is observed.
• Enforce and sustain rigorous 5S discipline (Sort, Set in Order, Shine, Standardize, Sustain) throughout the outbound area.
• Conduct routine 5S audits and hold the team accountable to a clean, organized, and standardized workspace every shift.

6. Communication & Cross-Functional Coordination

• Communicate clearly and professionally, both verbally and in writing, with associates, peers, management, and customers.
• Partner with Inventory, Returns,Transportation, and Inbound to ensure seamless end-to-end flow.
• Support inventory accuracy by promptly reporting discrepancies, damaged goods, and system issues.
• Lead daily start-of-shift meetings and shift-to-shift handoffs.
• Regular, reliable, and punctual on-site attendance is an essential function of this position due to the operational nature of the work. The employee must be able to report to the designated work location as scheduled and maintain a level of attendance and punctuality that enables the employee to effectively perform the essential duties and responsibilities of the position and meet operational requirements, with or without reasonable accommodation. Attendance requirements are subject to applicable company policies and federal, state, and local laws regarding protected leaves of absence and reasonable accommodation.
• Other duties as assigned.

Qualifications

• Excellent verbal and written communication skills — required.
• Strong knowledge of outbound operations, including picking, packing, staging, and shipping procedures.
• Demonstrated ability to teach, coach, and develop others.
• Working knowledge of Lean / Japanese management principles (Kaizen, 5S, Muda, PDCA, visual management) strongly preferred.
• Experience with Warehouse Management Systems (WMS) and RF scanning technology.
• Excellent organizational and time management skills.
• Strong problem-solving and critical-thinking skills.
• Proficient in Microsoft Word, Excel, and PowerPoint.
• Bilingual (English/Spanish) is a plus.
• Valid certification for operation of forklifts or other MHE is preferred.

TLD Logistics, Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status.

• Health Insurance Benefits

Requirements

Education and Experience

• High School Diploma or GED required; Associate degree or technical certification a plus.
• 5+ years of experience in a warehouse, distribution, or logistics environment.
• 5+ years in a lead or supervisory role preferred.

Physical Requirements

In compliance with the Americans with Disabilities Act, the following have been identified as physical requirements of the job:

• Ability to perform light to heavy duties.
• Must be able to lift a minimum of 50 lbs.
• Ability to stand and walk for the duration of the shift.
• Ability to work extended hours as required.