Outbound Shipping Lead

True-Brands; Town of Greenfield (NY); Vor Ort; USD 42.000 - 48.000; Vollzeit

Benefits dieser Stelle

Bonuses

40% employee discount

PTO + 9 holidays

Healthcare

401(k) with company match

Gym benefits

Pet insurance

Zusammenfassung

True Brands is seeking an Outbound Same-Day Shipping Lead to drive 1st-shift fulfillment operations and ensure we hit our same-day shipping promise. You will direct daily fulfillment for B2B and D2C orders, balancing workload in real time and coordinating with carriers for timely pickups.

Ideal candidates have 2–3 years in warehouse fulfillment with some leadership experience, plus hands-on WMS and RF scanning skills.

Qualifikationen

• 2–3 years in warehouse fulfillment operations with at least 1 year in a lead or supervisory role.
• Strong knowledge of high-volume D2C parcel fulfillment and B2B routing.
• Proficient with WMS, handheld RF scanners, and shipping software.

Aufgaben

• Direct daily fulfillment to ship same-day for 98% of orders before cutoff.
• Lead warehouse staff for B2B and D2C orders and resolve issues quickly.
• Balance workflow in real time to prevent bottlenecks.
• Coordinate staging, loading, and handoffs with parcel carriers.
• Collaborate with Supply Chain, Inventory, and Customer Service to resolve issues.
• Identify bottlenecks and drive cost-per-order improvements.
• Maintain 5S lean practices and OSHA-compliant safety standards.

Kenntnisse

Fulfillment ops

D2C/B2B knowledge

WMS/RF tech

Physical stamina

Ausbildung

High school diploma or GED

Tools

Deposco WMS

Manhattan WMS

HighJump

RF scanners

Jobbeschreibung

Join the True Brands Team as Outbound Same-Day Shipping Lead!

Are you a hands-on fulfillment leader who thrives in a fast-paced environment and knows how to keep order queues moving? True Brands is seeking an Outbound Same-Day Shipping Lead to drive 1st-shift fulfillment operations and ensure we hit our same-day shipping promise to our customers.

What You'll Do

As our Outbound Same-Day Shipping Lead, you will direct daily fulfillment operations to ensure at least 98% of orders released prior to cutoff ship out same-day. You will lead and support warehouse associates across both Business-to-Business (B2B) wholesale orders and Direct-to-Consumer (D2C) small parcel orders. We are looking for a proactive problem solver skilled in real-time workflow balancing, WMS systems, cross-departmental communication, and continuous improvement.

Key Responsibilities

• Floor Leadership & Daily Workflow: Oversee daily staff executing cart picking and order packing for B2B and D2C channels. Address order issues, rollbacks, and sales requests promptly.
• Real-Time Balancing: Monitor active order queues and dynamically reallocate team members between picking and packing stations to prevent bottlenecks and hit same-day cutoffs.
• Quality & Compliance: Ensure strict compliance with packing guidelines, B2B compliance labeling, pallet routing, and D2C shipment specifications.
• Carrier Execution: Coordinate staging, loading, and handoffs for parcel carriers (UPS, FedEx, USPS) and LTL/TL freight drivers. Communicate directly with carriers for pickups and trailer scheduling.
• Supply Chain Alignment: Partner cross-functionally with corporate Supply Chain, Inventory Control, and Customer Service teams to immediately resolve stock‑outs, order holds, or inventory allocation issues.
• Cost & Process Optimization: Identify workflow bottlenecks, reduce picking travel times, minimize dimensional weight costs, and drive continuous improvement strategies to lower cost‑per‑order.
• Safety & Equipment: Maintain a clean, organized staging area adhering to 5S lean principles and OSHA regulations. Ensure proper care and utilization of picking carts, pack terminals, scales, and dunnage dispensers.

What You Bring

• Experience: 2–3 years in warehouse fulfillment operations, with at least 1 year in a lead, supervisory, or line coordinator role overseeing picking and packing.
• Channel Expertise: Strong working knowledge of high-volume D2C parcel fulfillment along with B2B routing, retail compliance, and LTL/palletized freight procedures.
• Technical Skills: Proficiency with Warehouse Management Systems (e.g., Deposco, Manhattan, HighJump), handheld RF scanners, and shipping software.
• Education & Physical: High school diploma or GED equivalent. Ability to stand, walk, bend, and lift up to 50 lbs repeatedly throughout an 8- to 10-hour shift.

Preferred Qualifications

• Prior experience with Deposco WMS software.
• Experience handling fragile lifestyle products, glassware, or multi-SKU retail consumer goods.
• Familiarity with Lean Manufacturing, 5S principles, or process optimization methodologies.

What we Bring

• Competitive Comp: $41,600 – $48,000 base salary + bonuses
• Perks & Discounts: 40% employee discount across all True Brands products (perfect for gifts!).
• Time Off: accrued PTO, plus 9 paid holidays.
• Comprehensive Healthcare: Medical, Dental, Vision, Life Insurance, plus FSA options.
• Financial & Wellness Benefits: 401(k) with company match, gym benefits, and voluntary supplemental insurance (including pet insurance!).