Outbound Sales Representative

Davita Inc.; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

Davita Inc., through its brand AudioNova, seeks an Outbound Sales Representative to improve patient access to hearing solutions. This remote position involves high-volume outbound calls, customer management, and appointment scheduling while ensuring quality service. Candidates should have prior experience in call centers and effective communication skills, and will receive comprehensive benefits including a competitive hourly wage and bonuses for performance.

Benefits

401(k) with Company Match

FREE hearing aids for employees

Paid Time Off

Health insurance

Vision insurance

Qualifications

• 6+ months call center experience required.
• Comfortable making 130-150 calls daily.
• Dedicated quiet work environment required.

Responsibilities

• Make outbound calls on assigned leads.
• Schedule patient appointments.
• Maintain and update consumer information in the CRM.

Skills

Excellent interpersonal communication skills

Time management

Problem-solving skills

Ability to manage objections

Target driven

Education

High School diploma or equivalent

Tools

Customer Relationship Management (CRM) system

MS Word

Excel

Job description

dental insurance, vision insurance, paid time off, 401(k), remote work

United States

Who we are

You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world! At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life's unforgettable moments.

We offer exceptional career opportunities through market-leading brands from consumer to medical, products and services that keep pushing hearing care forward, and a culture where you can quickly belong and perform at your best.

If you want the freedom to explore, opportunities to grow, and make positive change on people lives through your work, this is the place for you.

Join Sonova. Create sense.

Remote, United States

Outbound Sales Representative

157713

Outbound Sales Representative

Who we are

AudioNova is part of international hearing healthcare innovator, Sonova. We are a team on a mission to help people enjoy the delight of hearing. With over 400 locations across the US, our healthcare experts provide hearing solutions to our patients to ensure they enjoy a life without limitations.

$18/hr. + opportunity for Individual and Team based bonuses

This position requires the ability to make 130-150 outbound calls daily.The role also includes the use of customer management software to manage and track the results of your contacts and different types of lead sources. The role requires a disciplined and organized approach using compassion, active listening, understanding and open ended inquiries to yield the best performance and results

To be considered for this role:

* 6 months call center experience or equivalent role

* Comfortable with fast paced inbound and outbound calls (130-150 per day)

* A dedicated (quiet) work from home environment

* Must provide your own WiFi

Responsibilities

• Outbound calling on assigned warm and new potential leads
• Scheduling patient appointments using a call script for multiple types of leads
• Collect, record, and accurately maintain pertinent consumer information, using a Customer Relationship Management (CRM) system
• Answer return inbound calls as needed after initial outbound contact
• Maintain quality service by following organizational standard operating procedures
• Maintain and exceed daily, weekly and monthly appointment (conversion) quotas
• Take inbound call overflow as needed to maintain overall Contact Center client service levels
• Learn and understands basic industry knowledge and vernacular, including measures such as building a product knowledge base around various hearing improvement solutions offered by our Company
• Collaborate with Patient-Facing Clinical staff and hearing care professionals
• Demonstrate professional phone etiquette and courtesy when interfacing with patients, clients, and co-workers
• Contribute to the development and growth of the Contact Center by sharing ideas, assisting in related projects, and helping resolve problems and/or improve productivity
• Other duties as assigned

General Skills and Attributes:

• 6+months established inside sales and Call Center experience
• Target driven and goal oriented
• Comfortable with making an average of up to 150 sales calls per day to cold and warm leads
• Excellent interpersonal communication skills
• Ability to manage time effectively while multitasking in a fast-paced environment
• Effectively manage objection and rejection
• Highly motivated with a willingness to be coached
• Strong problem-solving and organizational skills
• Intermediate MS Word and Excel working knowledge
• Proficient order entry speed

Education:

• High School diploma or equivalent required

What We Offer:

* 401K with a Company Match

* FREE hearing aids to all employees and discounts for qualified family members

* PTO and Holiday Time

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: 40 per week

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Shift:

• 8 hour shift
• Day shift

Experience:

• Call center: 1 year (Required)
• Upselling: 1 year (Required)

Work Location: Remote

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

Helping all candidates find great careers is our goal. The information you provide here is secure and confidential.

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