Outbound Sales Host

ViziRecruiter,LLC.; Missouri; On-site; Full time

Job summary

A leading entertainment company is seeking a Guest Service Representative at Hollywood Casino St. Louis. The role involves resolving guest conflicts, providing exceptional customer service, and achieving sales targets. Candidates must be at least 21 years old and possess a minimum of an Associate degree with relevant customer service experience. Competitive salary starting at $20/hour plus opportunities for quarterly commissions and comprehensive benefits.

Benefits

Day-one medical coverage

401(k) matching

Annual performance bonus

Qualifications

• Minimum one year of Casino Guest Service experience.
• Ability to maintain confidentiality and professionalism.

Responsibilities

• Resolves guest opportunities and complaints.
• Achieves departmental sales and growth goals.
• Provides hospitality arrangements including rooms and food.

Skills

Communication

Problem Solving

Customer Service

Education

Associate degree (A.A.)

Job description

Introduction

...

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

ClickHEREto discover how we empower team members to grow, thrive, and advance in their careers.

Starting at $20/hour with the opportunity to earn up to $5,000 in QUARTERLY commission!

On-Site Location: Hollywood Casino St. Louis, Missouri

Responsibilities

• Resolves guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.
• Makes decisions regarding valuable complimentary based on a consideration of recorded play, earned points, comp availability, and customer profitability.
• Utilizes telemarketing, correspondence, referrals, email, and events to solicit and grow existing business.
• Achieves departmental sales and growth goals.
• Monitors patron activity and profitability of all assigned players.
• Must be effective in sales, up selling, spin selling, and cross-property selling.
• Maintains up-to-date information of all hotel and casino events to ensure guests will receive accurate and prompt information when requested.
• Provides guests with hospitality arrangements, including rooms, food, and beverages, and assists with special requests at properties within the Penn Entertainment network.
• Maintains knowledge of Casino Marketing and Player Development promotions and encourages guest participation.
• Maintains knowledge of Credit procedures and encourages the use of Credit when appropriate.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.
• Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow team members.
• Establishes a direct line of communication with all service departments for the purpose of caring for high value players.
• Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.
• Provides assistance to the Manager as needed.
• Provides professional representation at internal and external meetings and events.
• Ensures interactions with internal and external guests follow the guidelines of customer service program.
• Adheres to all Corporate and local policies, procedures, and operating guidelines.
• Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management

Requirements

• Must be at least 21 years of age.
• Associate degree (A.A.) or equivalent from two-year College or technical school; minimum of one year of Casino Guest Service experience, including but not limited to Player Development, Slots, or Table Games; or equivalent combination of experience and education.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Must be able to maintain confidentiality and a high level of professionalism at all times.
• Must have the ability to write reports and business correspondence.
• Must possess excellent oral and written communication skills.
• Must have the ability to identify problems, collect data, analyze, and draw valid conclusions.
• Must have the ability to interpret a variety of instructions (i.e., written, oral, etc.).
• Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to read and communicate verbally in English. Written communication skills in in English may also be required.
• Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Employee must be able to qualify for licenses and permits required by federal, state, and local regulations.
• Must successfully complete C.A.R.E or TiPS training.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls.
• The employee frequently is required to reach with hands and arms and talk or hear.
• Specific vision abilities required by this job include close vision, color vision, and peripheral vision.
• The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance when performing job duties in varying work areas such as confined spaces.

Work Enviornment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually moderate to loud.
• Employee could be exposed to an environment containing unrestricted second-hand tobacco smoke.