Outbound Sales & Follow-Up Representative (HVAC, Plumbing, Electrical)

Michael and Son Services; Richmond (VA); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Uncapped Bonus Potential

Career Growth Opportunities

Comprehensive Benefits After 30 Days

401(k) with Company Match

Paid Holidays & PTO

Supportive Team Culture

Job summary

Michael & Son Services in Richmond, VA is seeking an outbound sales and follow-up representative to engage homeowners, review open quotes, and close sales for HVAC, plumbing and electrical work. You will not cold-call; you will be guiding customers who already met our team toward a scheduled service appointment.

In this full-time role, you’ll perform proactive follow-ups, qualify needs, present solutions, and coordinate with dispatch to finalize bookings, with training on our systems provided.

Qualifications

• Phone-based sales experience with a proven track record.
• Strong customer service mindset and active listening.
• Ability to overcome objections and drive to a close.
• High school diploma or GED; background check required.

Responsibilities

• Drive follow-up sales by contacting existing clients on open estimates.
• Use consultative questioning to uncover needs and present value.
• Build rapport, listen actively, and act as trusted advisor.
• Cross-sell and identify additional service opportunities.
• Schedule and coordinate with dispatch to finalize calls.
• Maintain accurate records and manage pipeline follow-ups.

Skills

Phone Sales

Customer Service

Consultative Selling

Goal Oriented

Tech-Savvy

Schedule Flexibility

Effective Communication

Education

High School Diploma or GED

Tools

ServiceTitan

Job description

About Michael & Son Services

Michael & Son Services has been a trusted household name since 1976. As the premier multi-state provider of Electrical, Plumbing, HVAC, Handyman, and Restoration Services, our mission is to exceed customer expectations at every touchpoint. We place an enormous value on our employees, providing a supportive team environment, clear pathways for growth, and top-tier training.

About Michael & Son Services

Michael & Son Services has been a trusted household name since 1976. As the premier multi-state provider of Electrical, Plumbing, HVAC, Handyman, and Restoration Services, our mission is to exceed customer expectations at every touchpoint. We place an enormous value on our employees, providing a supportive team environment, clear pathways for growth, and top-tier training.

Role Overview

Are you a persuasive communicator who thrives on closing the loop and helping homeowners solve their home service needs?

We are looking for an Outbound Sales & Follow-Up Representative with strong phone sales experience and a passion for customer service. In this role, you will make outbound calls to existing customers to follow up on estimates previously provided by our field technicians (HVAC, Plumbing, Electrical).

You won't be cold-calling stranger lists—you will be consulting with homeowners who have already met our team, reviewing their open quotes, answering questions, addressing hesitations, and closing the sale to get their services scheduled.

Job Functions

• Drive Follow-Up Sales: Proactively contact existing clients to follow up on open estimates provided by our HVAC, Plumbing, and Electrical technicians.
• Consultative Selling: Ask insightful, qualifying questions to uncover underlying customer needs, overcome objections, and present the value of completing recommended repairs or upgrades.
• Customer Care & Trust: Build immediate rapport, listen actively, and approach every call as a trusted advisor committed to solving the homeowner's problems.
• Cross-Selling & Opportunity Discovery: Identify additional service needs and educate customers on relevant Michael & Son solutions.
• Schedule & Coordinate: Secure customer commitments and coordinate scheduling with the dispatch team to finalize service calls.
• Maintain Accurate Records: Track customer interactions, update account details, and manage pipeline follow-ups within our system.

What We Are Looking For

• Phone Sales Background: Proven track record in phone-based sales, telesales, outbound account management, or inside sales.
• Customer Service Mindset: High emotional intelligence, active listening skills, and a genuine desire to help people.
• Strategic & Solution-Oriented: Ability to think on your feet, overcome objections, and guide a customer from "thinking about it" to a confident decision.
• Comfortable with Goals: Thrives in a target-driven environment with performance bonuses.
• Tech-Savvy: Strong computer navigation skills. Experience with ServiceTitan software is a major plus, but not required (we will train you!).
• Schedule Flexibility: Ability to work a flexible full-time schedule, including weekends as needed.
• Education & Background: High School Diploma or GED required. Must be able to pass a background check.

Core Competencies & Skills

• Solution & Consultative Phone Sales
• High-Energy & Positive Attitude
• Goal-Oriented & Problem Solver
• Compassionate & Strong Active Listener
• Excellent Verbal Communication & Negotiation Skills

Why Join the Michael & Son Family?

• Uncapped Bonus Potential: Earn a competitive hourly wage supplemented by performance bonuses.
• Room to Grow: We strongly prefer to promote from within and offer continuous leadership development and career pathing.
• Comprehensive Benefits (After 30 Days): Medical, Dental, and Vision coverage.
• Financial Protection & Retirement: 401(k) plan with company match, plus Supplemental Life, Short/Long-Term Disability, FSA, and LegalShield options.
• Time Off: Paid Holidays and Paid Time Off (PTO).
• Winning Culture: Work alongside a team of supportive, high-performing individuals who like to have fun while driving results.

Michael & Son Services provides Equal Employment Opportunities to all qualified applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.