Outbound Team Supervisor

Cadence; New York (NY); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Competitive pay & equity

Fully remote

Comprehensive health coverage

Paid time off

401k plan + matching

Paid parental leave

Home office stipend

benefit offerings may vary depending

Job summary

Cadence, a clinical AI company, is hiring an Outbound Team Supervisor to lead a team of outbound enrollment specialists responsible for enrolling patients referred by partner physicians. This is a remote, US-based role with a strong emphasis on coaching, compliance, and performance.

The position requires 5+ years in outbound/phone-based roles, CRM/dialer proficiency, and prior team leadership. Base pay is $65,000–$75,000 with an OTE of $115,000–$125,000 plus benefits.

Qualifications

• 5+ years of experience in outbound sales, customer service, or patient enrollment.
• High-volume outbound calls in a fast-paced environment.
• Working knowledge of CRM and dialer platforms; manage pipeline across a team.
• Maintain strict patient confidentiality per HIPAA and Cadence standards.
• Strong written and verbal communication; handle escalated or sensitive conversations.
• Experience as a team lead or manager.
• Experience with AI tools such as Claude or Gemini.

Responsibilities

• Lead a team of Outbound Patient Enrollment Specialists; coach on call quality and script adherence.
• Monitor call volume, enrollment conversion, and productivity; adjust team focus to targets.
• Conduct call audits and quality reviews; provide direct feedback.
• Resolve escalated patient concerns and complex enrollment cases.
• Manage scheduling and pipeline coverage to align with partner referrals.
• Onboard and train new specialists on scripts, CRM workflows, and HIPAA handling.
• Report team performance and enrollment trends to the enrollment operations lead.

Skills

Outbound sales

Customer service

Team leadership

CRM/dialer proficiency

HIPAA compliance

Communication skills

AI tools experience

Job description

Cadence is the clinical AI company automating the treatment of chronic disease. Its Clinical Intelligence takes on the routine, high-volume work of chronic care – monitoring patients, surfacing risks, and coordinating action – so clinicians can focus on the decisions that require them. Grounded in partnerships with more than 20 leading health systems, deep EMR integrations, dedicated medical group, and experience serving a population of more than 100,000 patients, the system learns from real-world care delivery, improving as it scales. Cadence has been recognized by TIME as one of the Top 100 HealthTech Companies and by LinkedIn as a Top Startup (#4, 2025).

We're hiring an Outbound Team Supervisor to lead a team of Outbound Patient Enrollment Specialists responsible for enrolling patients referred to Cadence by partner physicians. You will own day-to-day coaching, quality, and performance for the team, ensuring every patient conversation reflects Cadence's standards for clarity, trust, and compliance. This is a high-volume, phone-based environment where consistency and speed both matter.

What You’ll Do

• Lead a team of Outbound Patient Enrollment Specialists, providing daily coaching on call quality, script adherence, and patient communication.
• Monitor call volume, enrollment conversion, and productivity metrics, and adjust team focus to meet targets.
• Conduct call audits and quality assurance reviews, giving specialists direct feedback tied to Cadence's enrollment standards.
• Resolve escalated patient concerns and complex enrollment cases that specialists cannot close independently.
• Manage day-to-day scheduling and pipeline coverage to keep enrollment volume on pace with partner physician referrals.
• Onboard and train new Outbound Patient Enrollment Specialists on scripts, CRM workflows, and HIPAA-compliant patient handling.
• Report team performance and enrollment trends to the enrollment operations lead on a regular cadence.

These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management.

What You Need

• 5+ years of experience in outbound sales, customer service, or patient enrollment, including prior high-volume, phone-based work.
• Prior experience conducting high-volume outbound calls in a fast paced environment.
• Working knowledge of CRM and dialer platforms, with the ability to manage pipeline coverage across a team.
• Ability to maintain strict patient confidentiality in accordance with HIPAA and Cadence standards.
• Strong written and verbal communication skills, with experience handling escalated or sensitive patient conversations.
• Experience as a team lead or manager.
• Experience with AI tools (such as Claude or Gemini).

The anticipated compensation range for this role is $65,000-75,000, which is based on role scope, level, and location. In addition to base compensation, this role is eligible for incentive compensation as part of the overall total rewards package with an OTE of $115,000-$125,000. This position is remote and based in the United States. Actual compensation will be determined based on factors including experience, skills, internal equity, and applicable law.

Benefits & Perks

• Competitive pay & equity*
• Fully remote
• Comprehensive health coverage: Medical, dental & vision
• Paid time off
• 401k plan + matching
• Paid parental leave
• Home office stipend
• benefit offerings may vary depending on job profile, job level and worker type

Cadence is committed to equal opportunity and fairness regardless of race, color, religion, sex, gender identity, sexual orientation, nation of origin, ancestry, age, physical or mental disability, country of citizenship, medical condition, marital or domestic partner status, family status, family care status, military or veteran status or any other basis protected by local, state or federal laws.

If you require a reasonable accommodation during the hiring process, please contact [e-mail]

Candidate Privacy Notice & SMS Terms

When you apply for a position with Cadence, we may collect and process personal information related to your application and candidacy, including your name, contact information, resume/CV, work history, education, qualifications, interview notes, job preferences, compensation expectations, availability, and any other information you choose to provide during the application process.

We use this information to evaluate your qualifications, communicate with you about your application, schedule interviews, provide updates on your candidacy, maintain recruiting records, and consider you for current or future opportunities.

We may share candidate information with internal hiring teams and trusted service providers that support our recruiting process, including our Applicant Tracking System, Greenhouse, and our text messaging platform, Grayscale by Paylocity, as applicable. These service providers process information on our behalf and in accordance with our instructions.

We retain candidate information for as long as necessary to support our recruiting process, comply with legal obligations, resolve disputes, and maintain appropriate business records.

SMS/Text Messaging Communications

If you provide your mobile phone number and consent to receive text messages, Cadence may contact you by SMS for recruiting-related purposes. These messages may include application status updates, interview scheduling and confirmations, reminders, follow-ups, and offer-related communications.

We do not use recruiting SMS messages for marketing purposes. We do not sell, rent, or share your mobile phone number, SMS opt-in data, or SMS consent with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except with service providers that help us deliver recruiting-related SMS communications.

By opting in to receive SMS messages from Cadence, you agree to receive recruiting-related text messages. Message frequency may vary. Message and data rates may applyYou may opt out of SMS messages at any time by replying STOP, STOPALL, OPTOUT, CANCEL, END, QUIT, UNSUBSCRIBE, or REVOKE. After you opt out, we may send one final message confirming that you have been unsubscribed. No further recruiting SMS messages will be sent unless you opt in again.

To opt back in, reply START, UNSTOP, or YES. For help, reply HELP or contact us at [e-mail].

Carriers are not liable for delayed or undelivered messages. For questions about this notice or how we handle candidate information, please contact us at [e-mail].