Outbound Order Quality Specialist

Parts Town; Addison (IL); On-site; USD 43,993 - 53,720; Full time

Benefits offered by this job

Fitness center

Game room

On-site food market

Volunteer opportunities

Casual dress code

Health insurance

401k with match

Employee assistance programs

Paid time off

Paid holidays

Overtime opportunities

Bi-Weekly Travel stipend

Safety Shoes reimbursement

Referral Bonus Program

Forklift training

Free snacks and drinks

Job summary

Parts Town seeks an Outbound Quality Specialist (Keeper of the Stockpile) in Addison, IL. You will resolve inventory discrepancies on orders and maintain order accuracy in our distribution center. Collaborate with Fulfillment Center Customer Service to ensure a positive customer experience.

You’ll work Monday–Friday 12:30 PM–9:00 PM with occasional Saturdays, using High Jump, Syspro and Exacta. Competitive salary and comprehensive benefits are offered.

Qualifications

• Strong communication skills in English (verbal and written).
• Excellent time management and organizational abilities.
• Ability to work in a fast-paced fulfillment environment.

Responsibilities

• Work with internal teams to resolve inventory discrepancies and ensure positive customer experience.
• Investigate missing or out-of-stock parts and provide resolutions.
• Handle escalated part identification and communicate solutions for urgent issues.
• Update part/shipping information in inventory management and PO systems.
• Log quality issues and communicate trends to leadership.
• Resolve aged orders and expedite air orders.

Skills

Time management

Organizational skills

Communication skills

Tools

High Jump

Syspro

Exacta

Job description

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list!

Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.

• Fitness center, game room and on-site food market
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Casual dress code
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.
• Bi-Weekly Travel stipend
• Safety Shoes reimbursement program
• Holiday pay and opportunities for overtime
• Referral Bonus Program
• We offer forklift training programs
• Free food! We offer free snacks and drinks to show our appreciation to our team members

The Job at a Glance

As the Outbound Quality Specialist (internally known as Keeper of the Stockpile) you will perform an essential function acting as a liaison between our Fulfillment Center Customer Service team. Our Order Quality Specialists are responsible for resolving inventory discrepancies on orders being assembled for shipment, including missing parts, incorrect quantities, and mixed orders. In our Distribution Center, Order Quality Specialists also play a key role in maintaining the quality and accuracy of Parts Town’s sales orders.

A Typica l Day

• Work closely with internal teams to resolve inventory related order discrepancies and deliver a positive customer experience
• Investigate and provide resolution for parts that are missing or out of stock
• Handle escalated part identification and communicate solutions to urgent issues that need to be resolved
• Update part and shipping information to be accurately reflected in inventory management and purchase order systems
• Exercise discretion in managing time to locate parts missing from orders
• Log F C Quality Issues and communicate trends with the internal and leadership teams
• Resolving aged orders in process and expediting air orders

To Land This Opportunity

• You are able to work Monday – Friday 12:30 PM -9:00pm and are able to work Saturdays as needed
• You showcase strong decision making and problem-solving skills
• You possess excellent time management and organizational skills
• You have intermediate to advanced knowledge of High Jump, Syspro, and Exacta
• You have the ability to operate all material handling equipment safely
• You possess the ability to move around for long periods of time and consistently lift up to 4 0lbs unassisted.
• You have fantastic communication skills & you’re proficient in English (verbal and written)

About Your Future Team

At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported. We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is $43,993.80 – $53,720.20 annually ($21.15 – $25.82 hourly) which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.

Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.