Order Quality Specialist

Parts Town; Illinois; On-site; USD 43,993 - 53,720; Full time

Benefits offered by this job

Parts Town Pride

Quarterly profit sharing bonus

Fitness center

Game room and on-site food market

Team member appreciation events

Volunteer opportunities

Casual dress code

Health insurance

401k/401k match

Employee assistance programs

Paid time off

Job summary

Parts Town is hiring an Outbound Quality Specialist (Keeper of the Stockpile) to coordinate with the Fulfillment Center Customer Service team and ensure accurate sales orders. You will resolve discrepancies, identify missing parts, and maintain quality in shipment preparation.

Ideal candidates will have experience with inventory systems, strong problem solving, and excellent communication to support a fast-paced distribution center environment.

Qualifications

• Strong problem solving and decision making abilities.
• Excellent communication and teamwork skills.
• Ability to learn and use inventory systems and processes.

Responsibilities

• Resolve inventory discrepancies on orders being assembled for shipment.
• Investigate missing or out-of-stock parts and provide timely resolutions.
• Handle escalated part identification and communicate solutions for urgent issues.
• Update part and shipping details in inventory management and purchase order systems.
• Log quality issues and report trends to leadership teams.
• Expedite aging or high-priority orders as needed.

Tools

High Jump

Syspro

Exacta

Job description

See What We’re All About

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change—and if you know a few jokes, that puts you on the top of our list!

Description

Position at Parts Town

Order Quality Specialist

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change—and if you know a few jokes, that puts you on the top of our list!

See What We’re All About

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change—and if you know a few jokes, that puts you on the top of our list!

Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.

If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat –

Perks

• Parts Town Pride – check out our virtual tour and culture!
• Quarterly profit sharing bonus
• Fitness center, game room and on-site food market
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Casual dress code
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.

Bonus FC Perks

• Bi-Weekly Travel stipend
• Safety Shoes reimbursement program
• Holiday pay and opportunities for overtime
• Referral Bonus Program
• We offer forklift training programs
• Free food! We offer free snacks and drinks to show our appreciation to our team members

The Job at a Glance

As the Outbound Quality Specialist (internally known as Keeper of the Stockpile) you will perform an essential function acting as a liaison between our Fulfillment Center Customer Service team. Our Order Quality Specialists are responsible for resolving inventory discrepancies on orders being assembled for shipment, including missing parts, incorrect quantities, and mixed orders. In our Distribution Center, Order Quality Specialists also play a key role in maintaining the quality and accuracy of Parts Town’s sales orders.

A Typical Day

• Work closely with internal teams to resolve inventory related order discrepancies and deliver a positive customer experience
• Investigate and provide resolution for parts that are missing or out of stock
• Handle escalated part identification and communicate solutions to urgent issues that need to be resolved
• Update part and shipping information to be accurately reflected in inventory management and purchase order systems
• Exercise discretion in managing time to locate parts missing from orders
• Log FC Quality Issues and communicate trends with the internal and leadership teams
• Resolving aged orders in process and expediting air orders

To Land This Opportunity

• You are able to work Monday – Friday 12:30 PM-9:00pm or 1:30pm-10:00pm and are able to work Saturdays as needed
• You showcase strong decision making and problem-solving skills
• You possess excellent time management and organizational skills
• You have intermediate to advanced knowledge of High Jump, Syspro, and Exacta
• You have the ability to operate all material handling equipment safely
• You possess the ability to move around for long periods of time and consistently lift up to 40lbs unassisted.
• You have fantastic communication skills & you’re proficient in English (verbal and written)

About Your Future Team

At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported. We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is $43,993.80 – $53,720.20 annually ($21.15 – $25.82 hourly) which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.

Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.